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Ctrl Alt Del - Does not work

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Jeff X, User (Posts: 9)

Oct 19, 2015 7:27:09 am EDT

I've been testing the product for a few hours and like the features but a very important one does not work.

Ctrl Alt Del (CAD) does not work with Remote Utilities agent to unlock Windows. I tried using the Windows Viewer and the Android app.

CAD does work with TeamViewer's QS agent so it should work without having to install any host software on the remote.

I did search the forums for a solution but it looks like this has been an issue for quite sometime and it was supposed to have been fixed already. I found a post where someone recommended using the on-screen accessibility keyboard but CAD only works when sitting in front of the remote and using its mouse.

This is a real deal breaker, guys

Edited:Jeff X - Oct 19, 2015 7:53:43 am EDT

Conrad Sallian, Support (Posts: 3074)

Oct 19, 2015 12:30:28 pm EDT

Hello Jeff,

Thank you for your message. On the remote side, are you using the Host or the Agent? Also, what the operating system on the local and remote side?

Jeff X, User (Posts: 9)

Oct 19, 2015 12:52:45 pm EDT

Support level: Free or trial

Using the portable host and the agent. Both systems are Windows 7 x64.

Conrad Sallian, Support (Posts: 3074)

Oct 19, 2015 2:33:12 pm EDT

You probably meant portable Viewer (on the local side), correct?

Jeff X, User (Posts: 9)

Oct 19, 2015 2:36:56 pm EDT

Support level: Free or trial

Conrad Sallian wrote:
You probably meant portable Viewer

You are correct. I meant portable viewer on local and agent on remote

Conrad Sallian, Support (Posts: 3074)

Oct 20, 2015 9:18:36 am EDT

Hi Jeff,

Currently, the Agent doesn't support CAD. But we'll see what we can do to implement CAD support for the Agent.

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