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Host file keeps on stopping

Harry Patel, User (Posts: 5)

Jul 20, 2016 3:25:21 pm EDT

I have latest version on host and viewer on Windows 10. Host file on host PC keeps on stopping and has to be restarted manually everytime need to log in.

Conrad, Support (Posts: 3013)

Jul 20, 2016 7:11:43 pm EDT

Hello Harry,

That's strange. Are there any visible signs or maybe crash/error messages?

Harry Patel, User (Posts: 5)

Jul 20, 2016 7:35:51 pm EDT

Support level: Free or trial

Not sure if there is any crash message, the host icon is visible. But doesnt allow log in. have to right click and then restart. works for a day or two then stops agian

Conrad, Support (Posts: 3013)

Jul 21, 2016 8:02:20 am EDT

Hello Harry,

We need a host log then. You can find it in C:\Program Files\Remote Utilities - Host\Logs. Please, zip the log files - the are in the HTML format - and send them over to support@remote-utilities.com.

Thanks.

Harry Patel, User (Posts: 5)

Jul 21, 2016 8:30:09 am EDT

Support level: Free or trial

Just sent it, it had 3 files so I winrar'ed it and emailed. log.rar.

I am planning to visit site this morning so I will see if there is anything else that is preventing it from working normally.

Thanks

Conrad, Support (Posts: 3013)

Jul 21, 2016 9:00:35 am EDT

Hello Harry,

Received, thanks. We'll take a look at the logs and I'll get back to you soon.

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