Hello Gareth,
Thank you for your message.
This happens because the remote monitor resolution is higher than your local monitor resolution. Currently, the only way to fit the entire remote screen image into your local screen is to shrink it using the "screen view" options. In the Full Control mode toolbar click the
Additional properties icon and select a desired mode - it might be either Stretch or Full Screen stretch.
That said, if you still want to see the remote screen "pixel for pixel" (1:1) you can stay in the Normal mode and make sure that you have "Advanced mouse scroll" option enabled in Connection properties (
Mode tab). This lets you scroll to a given direction by simply moving your mouse pointer closer to the edge in that direction.
Hope that helps. Let me know if you have other questions.
