Community
An error has occurred - Remote Utilities (viewer)
Ashley Griffin,
User (Posts: 61)
Dec 20, 2016 8:48:39 am EST
Support level: Free or trial
Windows 7 Pro, ASUS Dual XEON motherboard, 64Gb of RAM.
Seen this in both v6.5.0.5 (had a viewer open), and now in version 6.5.0.8 (upgrading a client, after it was completed about 2 mins later), only seen twice
Error report - Remote Utilities Viewer
---
Class: EAccessViolation
Text: Access violation at address 00D7CD01 in module 'rutview.exe'. Read of address 000002D0.
Version: 65008 (0)
Id: {E74023C9-FDC7-41BF-847F-782A8F3322EC}
Date: 20-12-2016 08-45-59
---
Info:
date/time : 2016-12-20, 08:45:59, 21ms
computer name : BASESTATION-NEW
user name : Ashley <admin>
registered owner : user
operating system : Windows 7 x64 Service Pack 1 build 7601
system language : English
system up time : 13 days 6 hours
program up time : 3 minutes 14 seconds
processors : 16x Intel® Xeon® CPU E5-2680 0 @ 2.70GHz
physical memory : 46485/65485 MB (free/total)
free disk space : (C:) 104.70 GB
display mode : 1920x1080, 32 bit
process id : $3588
allocated memory : 107.92 MB
largest free block : 649.81 MB
executable : rutview.exe
exec. date/time : 2016-12-12 03:44
version : 6.5.0.8
callstack crc : $dff70ad8, $ecfece38, $ecfece38
exception number : 7
exception class : EAccessViolation
exception message : Access violation at address 00D7CD01 in module 'rutview.exe'. Read of address 000002D0.
main thread ($748):
00d7cd01 +0ad rutview.exe RemoteInstallForm 733 +12 TfmRemoteInstall.UpgradeThreadTerminateEvent
005401f7 +00f rutview.exe System.Classes TThread.CallOnTerminate
0053fd39 +125 rutview.exe System.Classes CheckSynchronize
006e5cf6 +76e rutview.exe Vcl.Forms TApplication.WndProc
0054397c +014 rutview.exe System.Classes StdWndProc
75897885 +00a USER32.dll DispatchMessageW
006e6617 +0f3 rutview.exe Vcl.Forms TApplication.ProcessMessage
006e665a +00a rutview.exe Vcl.Forms TApplication.HandleMessage
006e698d +0c9 rutview.exe Vcl.Forms TApplication.Run
00e447c0 +078 rutview.exe rutview 200 +16 initialization
75a33368 +010 kernel32.dll BaseThreadInitThunk
cpu registers:
eax = 00000000
ebx = 02daa8d0
ecx = 00000002
edx = 02ecc9fc
esi = 02ea1860
edi = 052a5170
eip = 00d7cd01
esp = 0018fce8
ebp = 0018fd08
stack dump:
0018fce8 18 fd 18 00 50 9f 40 00 - 08 fd 18 00 02 00 00 00 ....P.@.........
0018fcf8 60 18 ea 02 00 00 00 00 - 00 00 00 00 00 00 00 00 `...............
0018fd08 68 fd 18 00 fa 01 54 00 - 80 18 ea 02 3c fd 53 00 h.....T.....<.S.
0018fd18 24 fd 18 00 20 9d 40 00 - 68 fd 18 00 30 fd 18 00 $... .@.h...0...
0018fd28 c8 fd 53 00 68 fd 18 00 - 3c fd 18 00 20 fe 53 00 ..S.h...<... .S.
0018fd38 68 fd 18 00 70 fd 18 00 - 3f fe 53 00 68 fd 18 00 h...p...?.S.h...
0018fd48 70 51 2a 05 02 00 00 00 - 00 00 00 00 a5 73 8a 75 pQ*..........s.u
0018fd58 50 1a 8d 01 e0 ad e6 02 - e0 fe 61 09 02 00 00 01 P.........a.....
0018fd68 d0 fd 18 00 fb 5c 6e 00 - 7c fe 18 00 1a 5d 6e 00 .....\n.|....]n.
0018fd78 d0 fd 18 00 00 00 00 00 - e2 0f 29 00 00 00 00 00 ..........).....
0018fd88 00 00 00 00 00 b8 fd 7e - 78 fe 18 00 00 00 00 00 .......~x.......
0018fd98 ff ff ff ff 01 00 00 00 - 00 00 00 00 c8 92 e6 02 ................
0018fda8 b4 fd 18 00 d2 49 a5 00 - 78 fe 18 00 d0 fd 18 00 .....I..x.......
0018fdb8 51 74 8a 75 00 00 00 00 - 01 00 00 00 78 fe 18 00 Qt.u........x...
0018fdc8 d8 fd 18 00 80 20 e4 02 - e8 fd 18 00 7e 39 54 00 ..... ......~9T.
0018fdd8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0018fde8 14 fe 18 00 fa 62 89 75 - 5c 1b dc 00 00 00 00 00 .....b.u\.......
0018fdf8 00 00 00 00 00 00 00 00 - e2 0f 29 00 cd ab ba dc ..........).....
0018fe08 00 00 00 00 00 00 00 00 - e2 0f 29 00 8c fe 18 00 ..........).....
0018fe18 3a 6d 89 75 e2 0f 29 00 - 5c 1b dc 00 00 00 00 00 :m.u..).\.......
disassembling:
[...]
00d7ccec mov eax, [eax]
00d7ccee mov edx, $d7cdec
00d7ccf3 call -$5721d4 ($80ab24) ; LangReader.TTextMessages.GetSMsg
00d7ccf8 mov edx, [ebp-$c]
00d7ccfb mov eax, [ebx+$3d0]
00d7cd01 > mov eax, [eax+$2d0]
00d7cd07 mov ecx, [eax]
00d7cd09 call dword ptr [ecx+$3c]
00d7cd0c 736 mov eax, [esi+$44]
00d7cd0f mov dl, 1
00d7cd11 call -$10fb7a ($c6d19c) ; ROMConnections.TROMConnection.LogOff
[...]
Seen this in both v6.5.0.5 (had a viewer open), and now in version 6.5.0.8 (upgrading a client, after it was completed about 2 mins later), only seen twice
Error report - Remote Utilities Viewer
---
Class: EAccessViolation
Text: Access violation at address 00D7CD01 in module 'rutview.exe'. Read of address 000002D0.
Version: 65008 (0)
Id: {E74023C9-FDC7-41BF-847F-782A8F3322EC}
Date: 20-12-2016 08-45-59
---
Info:
date/time : 2016-12-20, 08:45:59, 21ms
computer name : BASESTATION-NEW
user name : Ashley <admin>
registered owner : user
operating system : Windows 7 x64 Service Pack 1 build 7601
system language : English
system up time : 13 days 6 hours
program up time : 3 minutes 14 seconds
processors : 16x Intel® Xeon® CPU E5-2680 0 @ 2.70GHz
physical memory : 46485/65485 MB (free/total)
free disk space : (C:) 104.70 GB
display mode : 1920x1080, 32 bit
process id : $3588
allocated memory : 107.92 MB
largest free block : 649.81 MB
executable : rutview.exe
exec. date/time : 2016-12-12 03:44
version : 6.5.0.8
callstack crc : $dff70ad8, $ecfece38, $ecfece38
exception number : 7
exception class : EAccessViolation
exception message : Access violation at address 00D7CD01 in module 'rutview.exe'. Read of address 000002D0.
main thread ($748):
00d7cd01 +0ad rutview.exe RemoteInstallForm 733 +12 TfmRemoteInstall.UpgradeThreadTerminateEvent
005401f7 +00f rutview.exe System.Classes TThread.CallOnTerminate
0053fd39 +125 rutview.exe System.Classes CheckSynchronize
006e5cf6 +76e rutview.exe Vcl.Forms TApplication.WndProc
0054397c +014 rutview.exe System.Classes StdWndProc
75897885 +00a USER32.dll DispatchMessageW
006e6617 +0f3 rutview.exe Vcl.Forms TApplication.ProcessMessage
006e665a +00a rutview.exe Vcl.Forms TApplication.HandleMessage
006e698d +0c9 rutview.exe Vcl.Forms TApplication.Run
00e447c0 +078 rutview.exe rutview 200 +16 initialization
75a33368 +010 kernel32.dll BaseThreadInitThunk
cpu registers:
eax = 00000000
ebx = 02daa8d0
ecx = 00000002
edx = 02ecc9fc
esi = 02ea1860
edi = 052a5170
eip = 00d7cd01
esp = 0018fce8
ebp = 0018fd08
stack dump:
0018fce8 18 fd 18 00 50 9f 40 00 - 08 fd 18 00 02 00 00 00 ....P.@.........
0018fcf8 60 18 ea 02 00 00 00 00 - 00 00 00 00 00 00 00 00 `...............
0018fd08 68 fd 18 00 fa 01 54 00 - 80 18 ea 02 3c fd 53 00 h.....T.....<.S.
0018fd18 24 fd 18 00 20 9d 40 00 - 68 fd 18 00 30 fd 18 00 $... .@.h...0...
0018fd28 c8 fd 53 00 68 fd 18 00 - 3c fd 18 00 20 fe 53 00 ..S.h...<... .S.
0018fd38 68 fd 18 00 70 fd 18 00 - 3f fe 53 00 68 fd 18 00 h...p...?.S.h...
0018fd48 70 51 2a 05 02 00 00 00 - 00 00 00 00 a5 73 8a 75 pQ*..........s.u
0018fd58 50 1a 8d 01 e0 ad e6 02 - e0 fe 61 09 02 00 00 01 P.........a.....
0018fd68 d0 fd 18 00 fb 5c 6e 00 - 7c fe 18 00 1a 5d 6e 00 .....\n.|....]n.
0018fd78 d0 fd 18 00 00 00 00 00 - e2 0f 29 00 00 00 00 00 ..........).....
0018fd88 00 00 00 00 00 b8 fd 7e - 78 fe 18 00 00 00 00 00 .......~x.......
0018fd98 ff ff ff ff 01 00 00 00 - 00 00 00 00 c8 92 e6 02 ................
0018fda8 b4 fd 18 00 d2 49 a5 00 - 78 fe 18 00 d0 fd 18 00 .....I..x.......
0018fdb8 51 74 8a 75 00 00 00 00 - 01 00 00 00 78 fe 18 00 Qt.u........x...
0018fdc8 d8 fd 18 00 80 20 e4 02 - e8 fd 18 00 7e 39 54 00 ..... ......~9T.
0018fdd8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0018fde8 14 fe 18 00 fa 62 89 75 - 5c 1b dc 00 00 00 00 00 .....b.u\.......
0018fdf8 00 00 00 00 00 00 00 00 - e2 0f 29 00 cd ab ba dc ..........).....
0018fe08 00 00 00 00 00 00 00 00 - e2 0f 29 00 8c fe 18 00 ..........).....
0018fe18 3a 6d 89 75 e2 0f 29 00 - 5c 1b dc 00 00 00 00 00 :m.u..).\.......
disassembling:
[...]
00d7ccec mov eax, [eax]
00d7ccee mov edx, $d7cdec
00d7ccf3 call -$5721d4 ($80ab24) ; LangReader.TTextMessages.GetSMsg
00d7ccf8 mov edx, [ebp-$c]
00d7ccfb mov eax, [ebx+$3d0]
00d7cd01 > mov eax, [eax+$2d0]
00d7cd07 mov ecx, [eax]
00d7cd09 call dword ptr [ecx+$3c]
00d7cd0c 736 mov eax, [esi+$44]
00d7cd0f mov dl, 1
00d7cd11 call -$10fb7a ($c6d19c) ; ROMConnections.TROMConnection.LogOff
[...]
Conrad,
Support (Posts: 3074)
Dec 20, 2016 8:57:22 am EST
Hello Ashley,
The Viewer crashed with this error message?
The Viewer crashed with this error message?
Ashley Griffin,
User (Posts: 61)
Dec 20, 2016 10:58:47 am EST
Support level: Free or trial
The viewer showed an error box titled the name of this thread in this box was the details i pasted above.
The viewring didnt "close" only showed the above, however i closed and re-opened it to be sure it was ok.
Its done it 3 times, once on 6.5.0.5 and 2 on 6.5.0.8
The viewring didnt "close" only showed the above, however i closed and re-opened it to be sure it was ok.
Its done it 3 times, once on 6.5.0.5 and 2 on 6.5.0.8
Conrad,
Support (Posts: 3074)
Dec 20, 2016 11:09:48 am EST
Thanks, Ashley, we'll see what it might be.
Conrad,
Support (Posts: 3074)
Dec 20, 2016 1:45:04 pm EST
Hello Ashley
Could it be that you closed the remote install form/dialog when remote install was in progress? This could be the reason why this error happened.
Could it be that you closed the remote install form/dialog when remote install was in progress? This could be the reason why this error happened.
Ashley Griffin,
User (Posts: 61)
Dec 20, 2016 1:47:34 pm EST
Support level: Free or trial
DIdnt do anything different, it just come up with the error window.
Ashley Griffin,
User (Posts: 61)
Dec 20, 2016 4:01:32 pm EST
Support level: Free or trial
UPDATE
It crashed again, it appears to be when its maybe pulling a status screen or when trying to open a host in the viewer.
It crashed again, it appears to be when its maybe pulling a status screen or when trying to open a host in the viewer.
Conrad,
Support (Posts: 3074)
Dec 21, 2016 4:00:08 pm EST
Hi Ashley,
The error text the same? The next time it crashes could you please try to remember what specific actions were preceding the crash. Perhaps we can reproduce it then here.
The error text the same? The next time it crashes could you please try to remember what specific actions were preceding the crash. Perhaps we can reproduce it then here.
Ashley Griffin,
User (Posts: 61)
Dec 21, 2016 5:00:38 pm EST
Support level: Free or trial
I'll keep track, not seen any errors since...
* Website time zone: America/New_York (UTC -5)