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Unable to install due to DLL file missing?

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Paul Van Natten, User (Posts: 4)

Dec 20, 2016 2:15:32 pm EST

System: Windows 7 Professional 64 bit with Intel i5 and 8 GB or RAM

I am trying to install Viewer 6.5 for the 1st time, and this error constantly pops up, but with a different file name missing each time.

Anyone know how to fix this? Or what causes this?

Conrad, Support (Posts: 3013)

Dec 20, 2016 2:46:59 pm EST

Hello Paul,

Thank you for the information.

You probably need to fix msi on your computer. Here is a fixing tool from Microsoft https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Let me know if it worked out for you. Thanks.

Paul Van Natten, User (Posts: 4)

Dec 20, 2016 3:58:59 pm EST

Support level: Free or trial

Thank you for the response. I tried running this program, but it did not list "Remote Utilities" under programs I was trying to install. Should I run the installer then try that troubleshooter?

Conrad, Support (Posts: 3013)

Dec 20, 2016 9:04:56 pm EST

Hello Paul,

Please, see my last post in this thread https://www.remoteutilities.com/support/forums/forum1/669-windows-10-lock-input-and-screen .

Thanks.

Paul Van Natten, User (Posts: 4)

Dec 21, 2016 8:48:38 am EST

Support level: Free or trial

Thanks for this info. Only issue is that when I select "Not Listed" the troubleshooter just ends, and I can not enter "{112E8D96-20F6-41CB-A1F2-C0E3A9ADD3BE}" anywhere.

Conrad, Support (Posts: 3013)

Dec 21, 2016 1:44:38 pm EST

Hello Paul,

Here is a video:
[VIDEO TYPE=YOUTUBE WIDTH=480 HEIGHT=270]https://www.youtube.com/embed/1dFsMgIL_1g[/VIDEO]
Hope that helps.

Paul Van Natten, User (Posts: 4)

Dec 30, 2016 10:54:36 am EST

Support level: Free or trial

Conrad wrote:

Hello Paul,

Here is a video:

Hope that helps.

Thanks for the video, and that is exactly what happens when I use the "Uninstall" feature of the program, but when I use the "Install" option, I choose "Not Listed", and then it pops up saying "Couldn't Identify Problem".

Also, I tried installing the Host program but still having this issue. =/

Conrad, Support (Posts: 3013)

Dec 31, 2016 8:43:29 am EST

Hello Paul,

Yes, indeed strange. Maybe we can have a remote session then then next time you are in front of your Host PC? Could you please send a support ticket and I'll instruct you further.

Thanks and Happy New Year!

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