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Hello Charles,

Thank you for your message.

Please, try to enable "Use legacy capture mode" option in the Host Options. You may need to restart the Host after enabling the option. Then connect again and see if the problem persists.

Thanks.

Hello Charles,

I'm glad to hear it worked for you!

One thing however, is every time the tablet is restarted, they get the 'remote utilities' notification which we cannot click on.

This message should only appear at first install. Yes, it's not clickable remotely, to avoid rogue use of the software. Only the remote user can click on it. So it appears even after restart , because it was never  clicked.

Is there a registry key to disable that? (Asking as I am being too lazy to check)

We'll soon add a fix that will ensure that this message:

1. Appears upon first connection rather than immediately after installation.
2. When first connection occurs from a Viewer registered with the "per operator standard" or "site license" key, the message will not appear at all.

This will help us find a balance between the needs of pro users who need completely silent install even with Internet-ID enabled (for direct connection a silent install is no problem) and our need to provide a legitimate tool which cannot be used for rogue activities out-of-the-box.