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RemoteAgent - Remote Restart?

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Christopher Greer, User (Posts: 16)

Aug 13, 2014 10:44:17 pm EDT

If I try to Remote Restart the Agent software it fails because the Agent does not auto launch during boot up. I am thinking for this to work properly either the Agent would need to be run as a service for the next boot... so that the Agent will be running at boot up and not need a user to log in. Or we would need the ability to input a verified windows user/pass and the Agent would need to be put in the RunOnce section of the registry (with autologon credentials). This way the computer would auto login and launch the Agent software.

An added benefit would be if the viewer would continue to attempt to reconnect periodically until it can.

Is this possible from the Agent already and I am skipping a step?

I was testing this feature by remotely connecting to a Windows 2008 R2 server.

Christopher Greer, User (Posts: 16)

Aug 13, 2014 10:50:24 pm EDT

Support level: Free or trial

It would also be nice if there was an option to select a specific amount of restarts that the Agent would autolaunch. For instance... If I am running some scripts that will end up restarting the computer automatically it would be great if I could input 2 auto launch restarts into the options. Then no matter what I could get access later if the computer restarted.

Just a recommendation of a feature you could possibly add that gives us something different than other remote access utilities.

Anton Kalugin, User (Posts: 209)

Aug 14, 2014 6:10:50 am EDT

Support level: Free or trial

Hello Christopher,

Thank you for your suggestions.

Agent was developed for one-time remote sessions. You should use Host for your needs. Host is working as a service and all that functions will work properly.

Looking forward to your reply.

Christopher Greer, User (Posts: 16)

Aug 14, 2014 1:10:05 pm EDT

Support level: Free or trial

I understand that it is for one time use. But sometimes a restart is needed during one time use. It would be a pain to install remote service on someone's computer when doing a virus cleanup and having to remember to uninstall it once the cleanup is finished. Not that it would be difficult to do... but sometimes it can be easily forgotten. Then the customer is stuck with a remote access tool being left behind. Not that it should be a big deal either... but what if later the customers computer is acting up and they blame the previous tech saying they had remote access and could have messed with their computer. I personally like the idea of the Agent.

The Agent does show the option to restart the computer. But it does not work the way I figured it would. I am able to initiate the restart into normal mode or safemode. But then I am not able to get back onto the system to finish unless I call my customer and ask them to re-launch the agent. Again... not a big deal... but it would be much easier to do if it were built in.

Either way... your software is great!!

Conrad Sallian, Support (Posts: 3074)

Aug 14, 2014 5:43:51 pm EDT

Hello Christopher,

We have this feature on our roadmap, although we cannot give any precise ETA. Anyway, thank you for your feedback, it's been very helpful.

Conrad Sallian, Support (Posts: 3074)

Aug 14, 2014 5:50:18 pm EDT

Christopher Greer wrote:
I understand that it is for one time use. But sometimes a restart is needed during one time use. It would be a pain to install remote service on someone's computer when doing a virus cleanup and having to remember to uninstall it once the cleanup is finished. Not that it would be difficult to do... but sometimes it can be easily forgotten. Then the customer is stuck with a remote access tool being left behind. Not that it should be a big deal either... but what if later the customers computer is acting up and they blame the previous tech saying they had remote access and could have messed with their computer. I personally like the idea of the Agent.

The Agent does show the option to restart the computer. But it does not work the way I figured it would. I am able to initiate the restart into normal mode or safemode. But then I am not able to get back onto the system to finish unless I call my customer and ask them to re-launch the agent. Again... not a big deal... but it would be much easier to do if it were built in.

By the way, you can effectively achieve the same using the Host. Just enable the "Ask user permission" feature in the Settings for Host -> Security -> Confirmation tab. Now each time you attempt a remote connection it must be accepted/allowed by the remote user in order to be granted. Thus, despite the Host will be running in an "unattended mode", you cannot access the remote PC without the remote user's first granting you access by clicking "Yes" in the incoming connection prompt.

Allan Hall, User (Posts: 43)

Jul 06, 2017 11:36:18 am EDT

Support level: Pro

Conrad Sallian wrote:

Hello Christopher,

We have this feature on our roadmap, although we cannot give any precise ETA. Anyway, thank you for your feedback, it's been very helpful. :)

Tried to find this feature today and could not. Still working on it?

Allan

Conrad, Support (Posts: 3074)

Jul 06, 2017 1:56:18 pm EDT

Allan Hall wrote:

Tried to find this feature today and could not. Still working on it?

Allan

Hello Allan,

There is a check box in the Agent window called "Run after reboot":

RemoteAgent - Remote Restart? - Fri, 05 Jun 2020 18:14:56 GMT

You need to check that and then reboot as normal - either directly using the Windows Start menu -> Restart etc. on the remote desktop, or by using the Power Control mode. If the above mentioned checkbox is set, the Agent should restart after the reboot.

Hope that helps.

Allan Hall, User (Posts: 43)

Jul 06, 2017 3:19:59 pm EDT

Support level: Pro

LOL, didn't even see it. Thanks!

Allan

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