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non-LAN time-outs
Links used in this discussion
Links used in this discussion
dave damron,
User (Posts: 3)
Dec 29, 2017 2:11:40 pm EST
Support level: Free or trial
I'm wondering if there is a way to set either the host or the remote viewer to allow a constant connection to be maintained via direct ID connection through the internet (non-LAN) even when no activity is detected for some time (2+hours). As of now it looks like Viewer becomes disconnected after being inactive for a certain time.
Conrad,
Support (Posts: 3034)
Dec 29, 2017 5:54:29 pm EST
Hello Dave,
Thank you for your post.
Thank you for your post.
This is not a program's feature. It looks like a connectivity problem. It would help looking at the Host log - feel free to create a support ticket and submit your Host log/logs for examination. The Host logs are located in C:\Program Files(x86)\Remote Utilities - Host\Logs\As of now it looks like Viewer becomes disconnected after being inactive for a certain time.
dave damron,
User (Posts: 3)
Dec 29, 2017 6:07:03 pm EST
Support level: Free or trial
I'll be testing it on a different IP/ISP tonight and will post if I have any issues. If so, I will post host files. I was mostly concerned with it being a built in feature of Remote Utilities. Thank you for the quick reply
dave damron,
User (Posts: 3)
Jan 02, 2018 4:15:42 pm EST
Support level: Free or trial
I am using the Internet-ID Connection option
Conrad,
Support (Posts: 3034)
Jan 02, 2018 5:00:38 pm EST
Hi Dave,
Thank you for sending the log. Let's communicate via the ticket then.
Thank you for sending the log. Let's communicate via the ticket then.
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