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PnP-Monitor Lock driver is unsigned

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Conrad, Support (Posts: 3074)

Mar 29, 2018 11:05:50 am EDT

Hello Lee,

According to Microsoft it takes them 5-7 days to re-verify our account data. We will try to speed things up and contact them too.

Lee Webster, User (Posts: 4)

Mar 29, 2018 11:10:13 am EDT

Support level: Free or trial

But how will we know when it's been fixed?

Conrad, Support (Posts: 3074)

Mar 29, 2018 11:28:51 am EDT

Lee, we will notify you about it in this thread. Besides, once Microsoft does its part they should update their records accordingly and this problem should be fixed.

Conrad, Support (Posts: 3074)

Mar 29, 2018 11:59:15 am EDT

For those of you who are interested in the details of what is actually happening:
Driver Signing changes in Windows 10, version 1607

CCIT Solutions, User (Posts: 1)

Apr 09, 2018 11:27:00 am EDT

Support level: Free or trial

hope this is fixed soon its causing a lot of issues for me including the inability to use multiple wallpapers on different monitors even after windows 10 restore.

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Conrad, Support (Posts: 3074)

May 16, 2018 4:08:13 pm EDT

Hello,

We took measures to fix this problem now. Could you please confirm that you no longer have an issue with the monitor driver.

Thank you.

Pete Burgess, User (Posts: 6)

May 20, 2018 12:33:14 pm EDT

Support level: Free or trial

Do we need to download and install RU Host again?

I've tried the driver from the Host Options Drivers tab of my existing 6.8.0.1 installation but that still fails.

The download page still only has v6.8 to available.

Conrad, Support (Posts: 3074)

May 20, 2018 2:45:33 pm EDT

Hello Pete,

You, you don't have to. "Fixing the problem" in this case just means signing a few agreements with Microsoft and having our driver "approved". Perhaps, not immediately but with the next Windows update.

I've tried the driver from the Host Options Drivers tab of my existing 6.8.0.1 installation but that still fails.

How exactly does it fail? Do you receive an error message?

Sam Abboushi, User (Posts: 2)

Aug 30, 2018 3:07:49 pm EDT

Support level: Free or trial

Any update on this? Device Manager on my W10 still shows "Unsigned driver"
Driver Date: 3/27/2017
Driver Version: 15.59.56.270

Conrad, Support (Posts: 3074)

Sep 01, 2018 3:30:17 am EDT

Hello Sam,

Thank you for your message.

Since recently Microsoft requires additional signing called "attestation signing". This is in fact double signature - Microsoft's signature is applied on top of our signature.

We went through this procedure in the Microsoft Development Center and had our driver approved/signed, but this update will be available with 6.9.0.1 beta 2 release.

Important note from Microsoft website:

An attestation signed driver will only work for Windows 10. It will not work for other versions of Windows, such as Windows Server 2016,Windows 8.1, or Windows 7.

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