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I am running RU 6.8.0.1 Viewer and Host through RU Server version 2.6. It generally works well but I will occasionally (maybe once in 10 connections) go to logon to a computer that shows online only to have it go offline. I can then attempt to logon to the offline computer and it will go online and  [censored] so I can control it. I managed to actually catch the event in the Viewer log today but wasn't sure what the best way to provide that to you would be. I can show you a small snippet that shows the crux of the issue here:

First, I attempt to connect to the online PC and it goes offline
10-04-2018__11:05:01__834 Connection #387865. Connection to "IT-Support.CINCYBLIND.LOCAL". Mode: <Authorization>. Connecting...
10-04-2018__11:05:01__839 InetConnection #387865. Internet connection to IT-Support.CINCYBLIND.LOCAL (ru.cincyblind.org:5655).
10-04-2018__11:05:01__970 InetConnection #387865. Method "Connect" - OK. IT-Support.CINCYBLIND.LOCAL connected to ID server: ru.cincyblind.org.
10-04-2018__11:05:02__053 InetConnection #387865. Socket error. Name: "IT-Support.CINCYBLIND.LOCAL", host: "ru.cincyblind.org:5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
10-04-2018__11:05:02__063 Connection #387865. Connection to "IT-Support.CINCYBLIND.LOCAL" failed. Mode: <Authorization>.
10-04-2018__11:05:02__067 Context #387865 removed. Mode: <Authorization>.

Then I attempt to log on to the offline PC and it goes online and connects
10-04-2018__11:05:18__514 Connection #736329. Connection to "IT-Support.CINCYBLIND.LOCAL". Mode: <Authorization>. Connecting...
10-04-2018__11:05:18__519 InetConnection #736329. Internet connection to IT-Support.CINCYBLIND.LOCAL (ru.cincyblind.org:5655).
10-04-2018__11:05:18__650 InetConnection #736329. Method "Connect" - OK. IT-Support.CINCYBLIND.LOCAL connected to ID server: ru.cincyblind.org.
10-04-2018__11:05:19__662 InetConnection #736329 - IT-Support.CINCYBLIND.LOCAL need. Server version: 66003
10-04-2018__11:05:19__865 InetConnection #736329. IT-Support.CINCYBLIND.LOCAL - detection of the direct route - started.

Thoughts?

Yup, I thought I would start with the public route in case others run into the same problem. But if we need to go the private route we can do that too. The log has some pretty detailed data about my infrastructure so I definitely would prefer to keep that as private as possible. :)

I have the same error "need. Server version: 66003"
Would you please tell me a solution for this problem?

I've been the same trouble today. Please How to fix it ?

Michael -

Your issue is connecting to the machine from the Viewer, using the Server?
Is the server on the same LAN as your viewer? Have you tried via IP or FQDN? Could also be a bad password.