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Remote utilites wont see connections

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john Randal, User (Posts: 123)

Jun 29, 2018 1:54:13 pm EDT

For some reason I cant see the computers to login to even when on line are you people having a server issue with directions of the ID ?
they are showing offline but they are not?

Conrad, Support (Posts: 3074)

Jun 29, 2018 2:09:43 pm EDT

Hi John,

Thank you for your message.

Not a single downtime for very long. Try to ping id.remoteutilities.com in the command line - do you receive any response?

john Randal, User (Posts: 123)

Jun 29, 2018 3:01:21 pm EDT

Support level: Plus

It came back up , was down for about 1/2 here here but working now.

Conrad, Support (Posts: 3074)

Jun 29, 2018 3:08:19 pm EDT

Hi John,

No problem, glad to hear the issue is no longer. We'll perhaps come up with a status page soon so that users can quickly check our service uptime at any moment.

john Randal, User (Posts: 123)

Jun 29, 2018 9:47:47 pm EDT

Support level: Plus

tte reason why there was no connection was due to a HUGE fiber line being cut effecting millions in the USA

see it here: https://www.wired.com/story/friday-comcast-outage-cut-fiber/

Conrad, Support (Posts: 3074)

Jun 30, 2018 4:07:07 am EDT

Hi John,

Thank you for the information!

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