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keyboard shift key

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Michael Taylor, User (Posts: 50)

Jan 22, 2014 8:52:06 pm EST

I just noticed when I need to type a capital letter I usually use shift key but its not working, also if I need to type a sybol I would type shift+4 for $ but it doesn't seem to work on any of my host computer when using the viewer

I just noticed 5.6.0.5 was released this version seems to have fixed this issue

thank you

Edited:Michael Taylor - Jan 22, 2014 9:02:29 pm EST

Conrad Sallian, Support (Posts: 3034)

Jan 22, 2014 10:32:55 pm EST

Michael Taylor wrote:
I just noticed when I need to type a capital letter I usually use shift key but its not working, also if I need to type a sybol I would type shift+4 for $ but it doesn't seem to work on any of my host computer when using the viewer

I just noticed 5.6.0.5 was released this version seems to have fixed this issue

thank you

Hi Michael,

You are welcome. If the issue comes up again, don't hesitate to let us know.

Thanks.

Matt Latt, User (Posts: 1)

Mar 18, 2015 3:48:43 pm EDT

Support level: Free or trial

I have the version 6.1.0.3 and I experience exact same issue. Basically all modifier key like ALT, CTRL, SHIFT don't work. I mean I have machines with password which contains "!" and I simply can't login as windows 8 does not allow to paste via right click paste... the CTRL + V doesn't work so I am in trouble because the machine is like 200km away from me

EDIT: Viewer PC reboot solved the issue.

Edited:Matt Latt - Mar 18, 2015 3:58:22 pm EDT

Conrad Sallian, Support (Posts: 3034)

Mar 18, 2015 5:46:21 pm EDT

Hello Matt,

Quick question - did you reboot the machine since you installed the Viewer? I.e. was it a first reboot since installation?

That could probably help us find the cause of the issue.

Thomas Marullo, User (Posts: 8)

Aug 09, 2018 2:30:38 pm EDT

Support level: Free or trial

I'm searching through the forums and finding a few of these posts because I have the same issues. Does anyone know what the resolution is? I can't seem to find one.

Chris D'Avanzo, User (Posts: 1)

Aug 22, 2018 10:02:06 am EDT

Support level: Free or trial

same here. v6.8.0.1 remoting from W7 desktop to W10 desktop

Conrad, Support (Posts: 3034)

Aug 22, 2018 10:55:26 am EDT

Hello Chris,

Do you use any keyboard/mouse sharing or KVM software, like Synergy or ShareMouse? Note a similar thread here.

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