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Unable to Connect

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Douglas Hall, User (Posts: 1)

Nov 11, 2018 1:45:13 pm EST

Support level: Free or trial

Windows 10 Pro, latest host and viewer versions. Viewer immediatly disconnects attempting to login to host.

Keith Evans, User (Posts: 23)

Nov 12, 2018 12:46:11 am EST

Support level: Plus

Windows 10 Home no issue, was about to rollout a Pro upgrade to me units

Conrad Sallian, Support (Posts: 3126)

Nov 12, 2018 9:01:01 am EST

Hello Douglas,

Thank you for your message.

Please, locate and send us the Host log files for examination at support@remote-utilities.com . Here is how to find them https://www.remoteutilities.com/support/docs/host-log/

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