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Updated Viewer, locked out of all client PC's

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snk-nick, User (Posts: 59)

Nov 21, 2018 9:40:48 pm EST

As per title. Upd ated my viewer to 6.9.4.0 and when prompted however now all of my attempts to connect to any PC requests a password, none of the ones I have se t work.

I use the RU Server for all my clients (also updated to latest version).

Read through the upgrade guide but this wasn't mentioned anywhere. What's changed?

Conrad Sallian, Support (Posts: 3074)

Nov 22, 2018 4:03:33 am EST

Hello,

Could you please take a screenshot of the authorization prompt window? You can add an image here in the post.

snk-nick, User (Posts: 59)

Nov 22, 2018 4:29:03 am EST

Support level: Pro

Here you go:

Updated Viewer, locked out of all client PC's - 22 Nov 2018 04:28:46

Conrad Sallian, Support (Posts: 3074)

Nov 22, 2018 7:08:30 am EST

Hello,

If you click on the Advanced button is there a selected checkbox underneath? We are trying to confirm a possible bug. Please, uncheck that checkbox and try again.

Note that this authorization window looks a bit different from the regular authorization window in version 6.9.4 because of backward compatibility. It looks like you are connecting to an older version of the Host from this Viewer.

snk-nick, User (Posts: 59)

Nov 22, 2018 7:22:48 pm EST

Support level: Pro

So the User name field? Unchecked and tried with all of my set passwords, no luck.

Conrad Sallian, Support (Posts: 3074)

Nov 23, 2018 4:29:34 am EST

Hi Snk-nick,

Yes, the username field.

Please, send us the Host log to support@remote-utilities.com.

snk-nick, User (Posts: 59)

Nov 23, 2018 7:15:24 am EST

Support level: Pro

Done.

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