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Avoid UAC windows when starting the agent

Victor Rojo, User (Posts: 2)

Mar 08, 2019 6:09:28 am EST

We are testing Remote Utilities for customer support, and we do not need administrative permissions.
If the user of the host is an administrator, the UAC window always appears when the agent is started, although we do not need to elevate privileges
Can the UAC window be avoided in any way?

Version RU: 6.10.5.0

Conrad Sallian, Support (Posts: 3076)

Mar 08, 2019 11:37:03 am EST

Hello Victor,

Thank you for your message.

For some operations admin privileges may be required , that's why running the Agent causes UAC prompt to show. The user can choose whether they want to run it with elevated privileges or not. If they click Cancel the Agent will run as a normal user.

Hope that helps.

Victor Rojo, User (Posts: 2)

Mar 08, 2019 12:17:50 pm EST

Support level: Free or trial

Thanks for your reply
In our case, we only need operations as a normal user, and the UAC window worries our users.
Is there any way to disable privilege elevation?

Conrad Sallian, Support (Posts: 3076)

Mar 08, 2019 12:24:24 pm EST

Hello Victor,

Unfortunately, no.

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