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need help in blank screen

mohamed khalil, User (Posts: 1)

Jul 09, 2019 5:59:16 pm EDT

hello. Now I have problem when I turn the blank screen feature on it turn the screen blank which is great but when I set a Blank Screen Text nothing happens the text that I assign doesn't appear on the blank screen.
I am using the newest version for both the host and the viewer and the os of the pc which control the viewer is windows 10 and the os of the host is windows 8.1.
Need any Help

Pauline, Support (Posts: 2832)

Jul 10, 2019 12:26:33 pm EDT

Hello Mohamed,

Thank you for your message.

Unfortunately, the custom text/html/image option has been discontinued. The related controls in the Full Control window were left by accident, but we will remove it from the Viewer interface as soon as possible.

I am sorry if this made the program less useful for you.

Deividas Švetkauskas, User (Posts: 3)

Jan 17, 2020 4:52:57 am EST

Support level: Free or trial

When will this option work?

Pauline, Support (Posts: 2832)

Jan 17, 2020 8:12:27 am EST

Hello Deividas,

Thank you for your message.

Unfortunately, the Set text for blank screen feature has already been discontinued and we do not have plans for implementing it again. Sorry for the inconvenience.

Please let us know if you have other questions.

Pauline, Support (Posts: 2832)

Jan 17, 2020 5:15:55 pm EST

Hello Deividas and Mohamed,

Just wanted to notify you that I have checked with our developers regarding the feature - we might re-add it in one of our future updates, perhaps in version 7 of Remote Utilities.

Thank you.

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