Community
(public ID server) Connections Constantly Dropping
Links used in this discussion
Links used in this discussion
- https://www.remoteutilities.com/support/tickets/
- https://www.remoteutilities.com/support/docs/host-log/
- https://www.remoteutilities.com/support/kb/socket-error-11001-host-not-found/
- https://www.remoteutilities.com/support/docs/connection-log/
- https://www.remoteutilities.com/support/docs/agent-log/
- https://www.remoteutilities.com/support/forums/messages/forum1/message4257/897-computer-goes-offline-when-i-log-on
- https://www.remoteutilities.com/support/kb/what-is-a-direct-connection/
- https://www.remoteutilities.com/support/kb/how-to-collect-data-for-diagnosing-connectivity-issues/
- https://www.remoteutilities.com/support/support-policy.php#What_our_support_service_does_NOT_cover
Robert Whitacre,
User (Posts: 4)
Oct 07, 2019 11:35:13 pm EDT
Support level: Mini
1 more thing to add.
I Move this client/host to attach to another server.
using the same viewer it connects with no problems.
server with issues is on same LAN. while the server that works is over a vpn ver. 2.7.9.0.
I Move this client/host to attach to another server.
using the same viewer it connects with no problems.
server with issues is on same LAN. while the server that works is over a vpn ver. 2.7.9.0.
Edited:Robert Whitacre - Oct 07, 2019 11:36:34 pm EDT
![](/upload/forum/avatar/c42/2020_11_06_0000.png)
Pauline,
Support (Posts: 2830)
Oct 08, 2019 11:17:23 am EDT
Hello Robert,
Thank you for the provided details.
I checked with our developers on the issue you've encountered: it seems like there's some system administration issue. Unfortunately, we cannot assist you in resolving this kind of issue as it is beyond the scope of our technical support. To resolve it, please refer to your system administrator. I'm sorry about that.
Please let me know if you have other questions.
Thank you for the provided details.
I checked with our developers on the issue you've encountered: it seems like there's some system administration issue. Unfortunately, we cannot assist you in resolving this kind of issue as it is beyond the scope of our technical support. To resolve it, please refer to your system administrator. I'm sorry about that.
Please let me know if you have other questions.
* Website time zone: America/New_York (UTC -4)