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high latency tips

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jim sanders, User (Posts: 3)

Nov 28, 2019 4:17:07 am EST

Hi all, we have a 900ms 2mbit satellite connection.
RUT is mostly unusable.
Ping to the remote ip isn't perfect but VPN and other services handle it
Any ideas?


Connection to "NUC-WIN10" established. 
Socket error. Name: "NUC-WIN10", host: ":5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
Connection to "NUC-WIN10" failed. 
NUC-WIN10". Unable to send mode or security check failed: <Command (command: 15)>.
removed. Mode: <Command>.
 EIdReadTimeout
Read timed out.

Pauline, Support (Posts: 2866)

Nov 28, 2019 11:01:30 am EST

Hello Jim,

Thank you for your message.

Could you please send us the full Host log files for examination? Here is how to locate the Host logs: https://www.remoteutilities.com/support/docs/host-log/

Meanwhile, please try referring to this KB article, which provides some tips that might help you improve your current performance.

Looking forward to your reply.

MaxBlitzer, User (Posts: 68)

Dec 27, 2019 1:20:33 am EST

Support level: Mini

jim sanders wrote:

Hi all, we have a 900ms 2mbit satellite connection.
RUT is mostly unusable.
Ping to the remote ip isn't perfect but VPN and other services handle it
Any ideas?
Connection to "NUC-WIN10" established. 
Socket error. Name: "NUC-WIN10", host: ":5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
Connection to "NUC-WIN10" failed. 
NUC-WIN10". Unable to send mode or security check failed: <Command (command: 15)>.
removed. Mode: <Command>.
 EIdReadTimeout
Read timed out.

Are you using a direct connection? Otherwise, you're adding ADDITIONAL delay by going through RUT relay server, which can vary fr om 50ms-200ms depending on wh ere you are.

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