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the viewer always missing connection with hosts

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my server is windows 2012, the latest version.
and the viewer always missing connection with hosts, The time of occurrence is random.
Hello Hao,

Thank you for your message.

Could you please clarify which connection method is used: Direct connection or Internet-ID connection?

In addition, before we proceed to further troubleshooting, please try referring to these KB troubleshooting guides depending on the used connection type:
For Direct connection
For Internet-ID connection

Please let me know if the issue persists.
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