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high latency tips

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Support level: Free or trial
Hi all, we have a 900ms 2mbit satellite connection.
RUT is mostly unusable.
Ping to the remote ip isn't perfect but VPN and other services handle it
Any ideas?


Connection to "NUC-WIN10" established. 
Socket error. Name: "NUC-WIN10", host: ":5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
Connection to "NUC-WIN10" failed. 
NUC-WIN10". Unable to send mode or security check failed: <Command (command: 15)>.
removed. Mode: <Command>.
 EIdReadTimeout
Read timed out.
Hello Jim,

Thank you for your message.

Could you please send us the full Host log files for examination? Here is how to locate the Host logs: https://www.remoteutilities.com/support/docs/host-log/

Meanwhile, please try referring to this KB article, which provides some tips that might help you improve your current performance.

Looking forward to your reply.
Support level: Plus

jim sanders wrote:

Hi all, we have a 900ms 2mbit satellite connection.
RUT is mostly unusable.
Ping to the remote ip isn't perfect but VPN and other services handle it
Any ideas?


Connection to "NUC-WIN10" established. 
Socket error. Name: "NUC-WIN10", host: ":5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
Connection to "NUC-WIN10" failed. 
NUC-WIN10". Unable to send mode or security check failed: <Command (command: 15)>.
removed. Mode: <Command>.
 EIdReadTimeout
Read timed out.

Are you using a direct connection? Otherwise, you're adding ADDITIONAL delay by going through RUT relay server, which can vary fr om 50ms-200ms depending on wh ere you are.
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