Hello Alex,
Thank you for your message.
Could you please clarify if you mean the
run-only Agent module?
Could you please try enabling the
Use legacy capture mode feature and see if it helps to resolve the black screen issue? In order to enable the feature, please do the following:
1. In the Agent window click on the gear icon and select
Advanced settings...2. Navigate to the
Other tab and enable the
Use legacy capture mode checkbox
In addition, please also double-check if you have the
Monitor driver installed on the Agent's side. If it's installed, please
try uninstalling the driver as it's required for the blank screen feature only. You can check if the Monitor driver is installed in the
Advanced settings -> Driver tab.
Here's a
related KB article that might be helpful.
Please let me know if the solutions above did not help and the issue persists.
