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Hi. My problem has now resolved. I discovered yesterday that I appeared to have 2 x office 365 installed on my laptop. A business one and a student edition, so I deleted them and reinstalled office. It was only when I then used remote utilities for my work that I realised the keys were functioning again. However, this doesn't explain why it wasn't working on my desktop machine. My desktop machine has developed a major fault and so I will be replacing it. The only other thing I did was I changed a firewall setting. I use Avast on my laptop and I changed, ' programs with no defined rules' from Auto Decide to Allow. I ticked the internet sharing mode and I change it form a public network to a private network. As you can probably tell, I do not fully understand the firewall settings, I was just trying stuff randomly. Should I run into further problems I will let you know. Julia

Hey Polina,

I've having the exact same issue as Julia.  My Enter key doesn't work when using Unicode but my Shift, Alt and Control keys don't work when using Scan Code.  I'm running a Microsoft Surface 7 as the viewer.  Neither the Host or the View have any Anti virus beyond what is shipped by MS.

Any help would be appreciated.

Thanks

Sam

Hi I'd like to clarify the above message as I can't modify it.

Unicode:  Enter Key Does not work.  Everything else does (not tested every key).
Scan code: Enter, Ctrl, Shift, Alt Key do not work.

Cheers and keep well.

Sam

Hi Polina,

Thanks for the quick response.

This fixed the issue.

Keep well.

Sam

A possibly related issue:
I use autohotkeys (AHK, a replacement for the venerable AllChars) to expand short strings into longer ones, like say an email address:

]jg  => Joseph.Something@gmail.com

AHK is extremely useful in that it can do a lot more than this simple example, so I use it a lot.
For example, to enter date and time I use ]dt which expands to 4/2/2020 2:47 PM.

However, when remoting in with RU, it does not transmit the upper case or shift, so that the email example becomes
joseph.something2gmail.com

While an email address is not case-sensitive, the @ becomes 2 (the lower case for that key), which makes it unusable.
The date & time in RU expands to 4/2/2020 2;49 PM which is also incorrect.

If I remote from the same laptop to the same host machine via other remote software like UVNC,  [censored] , or RDP, this does not happen. The string expansions happen correctly. In fact, I can simultaneously remote into the host machine via RU, UVNC, and [censored] , to try the expansions into the same program like Notepad, and the problem only happens with RU.
I have tried the RU settings for Scan code and Unicode, and they make no difference.
Any ideas?