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User (Posts: 1)
May 14, 2020 5:14:33 pm EDT
Support level: Free or trial
I have tried uninstalling, reinstalling including the methods on this knowledge base. I have tried running the windows tool also suggested somewhere in the knowledge base. i have added the folder to the anti virus exception list. I even tired the beta version. I still cannot get it to start. It was working fine and then just errorred out of nowhere and i havent been able to get it going again.
What is going on? Did a windows update break it?
Error report - Remote Utilities Viewer
---
Class: EInvalidOperation
Text: Control 'dxDockPanelGroups' has no parent window. Path:
fmMain
.dxDockPanelGroups.
Version: 69110 (0)
Id: {E54C8F45-AC18-4F0A-A210-5C98D8FD739F}
Date: 15-05-2020 07-09-13
---
Info:
date/time : 2020-05-15, 07:09:13, 163ms
computer name :
user name : Administrator
registered owner : Windows User
operating system : Windows 10 x64 build 18363
system language : English
system up time : 1 day 9 hours
program up time : 2 seconds
processors : 4x Intel® Core i7-5500U CPU @ 2.40GHz
physical memory : 1466/8071 MB (free/total)
free disk space : (C:) 29.51 GB
display mode : 1280x720, 32 bit
process id : $8a0
allocated memory : 93.87 MB
largest free block : 836.15 MB
executable : rutview.exe
exec. date/time : 2019-07-02 16:46
version : 6.10.10.0
callstack crc : $b2f2281c, $b552bd9d, $b552bd9d
exception number : 1
exception class : EInvalidOperation
exception message : Control 'dxDockPanelGroups' has no parent window. Path: fmMain .dxDockPanelGroups.
main thread ($22a0):
005dd09b +08b rutview.exe Vcl.Controls 3318 +1 InvalidControlOperation
005e5a9d +079 rutview.exe Vcl.Controls 9584 +13 TWinControl.CreateWnd
005e601a +016 rutview.exe Vcl.Controls 9765 +3 TWinControl.CreateHandle
0119de21 +005 rutview.exe dxDockControl 9691 +1 TdxCustomDockControl.CreateHandle
005ea074 +01c rutview.exe Vcl.Controls 12393 +4 TWinControl.HandleNeeded
005ea06b +013 rutview.exe Vcl.Controls 12392 +3 TWinControl.HandleNeeded
005ea081 +005 rutview.exe Vcl.Controls 12399 +1 TWinControl.GetHandle
0063b50f +003 rutview.exe Vcl.ComCtrls 9924 +0 TTreeNodes.GetHandle
0063bad4 +014 rutview.exe Vcl.ComCtrls 10244 +1 TTreeNodes.SetUpdateState
0063bab5 +00d rutview.exe Vcl.ComCtrls 10238 +2 TTreeNodes.BeginUpdate
010ea240 +04c rutview.exe ROMConnections 3966 +6 TROMConnectionManager.SynchronizeTree
00e42a02 +06e rutview.exe uViewerGlobal 130 +20 TMyGlobal.InitConnectionManager
00e42912 +08a rutview.exe uViewerGlobal 90 +10 TMyGlobal.FirstTimeShowHandler
012aa1a2 +7ba rutview.exe MainForm 1370 +260 TfmMain.Init
012aaabc +000 rutview.exe MainForm 1539 +0 TfmMain.FormCreate
0070669d +031 rutview.exe Vcl.Forms 3822 +3 TCustomForm.DoCreate
00db7dd1 +005 rutview.exe dxRibbonForm 624 +1 TdxCustomRibbonForm.DoCreate
007062a9 +011 rutview.exe Vcl.Forms 3705 +1 TCustomForm.AfterConstruction
0040936d +01d rutview.exe System 18822 +2 @AfterConstruction
012bc52b +05b rutview.exe MainForm 9649 +7 TfmMain.Create
0071189a +076 rutview.exe Vcl.Forms 10843 +13 TApplication.CreateForm
012e6b42 +046 rutview.exe rutview 212 +10 initialization
77016357 +017 KERNEL32.DLL BaseThreadInitThunk
cpu registers:
>> will be calculated soon
stack dump:
>> will be calculated soon
disassembling:
>> will be calculated soon
What is going on? Did a windows update break it?
Error report - Remote Utilities Viewer
---
Class: EInvalidOperation
Text: Control 'dxDockPanelGroups' has no parent window. Path:
fmMain
.dxDockPanelGroups.
Version: 69110 (0)
Id: {E54C8F45-AC18-4F0A-A210-5C98D8FD739F}
Date: 15-05-2020 07-09-13
---
Info:
date/time : 2020-05-15, 07:09:13, 163ms
computer name :
user name : Administrator
registered owner : Windows User
operating system : Windows 10 x64 build 18363
system language : English
system up time : 1 day 9 hours
program up time : 2 seconds
processors : 4x Intel® Core i7-5500U CPU @ 2.40GHz
physical memory : 1466/8071 MB (free/total)
free disk space : (C:) 29.51 GB
display mode : 1280x720, 32 bit
process id : $8a0
allocated memory : 93.87 MB
largest free block : 836.15 MB
executable : rutview.exe
exec. date/time : 2019-07-02 16:46
version : 6.10.10.0
callstack crc : $b2f2281c, $b552bd9d, $b552bd9d
exception number : 1
exception class : EInvalidOperation
exception message : Control 'dxDockPanelGroups' has no parent window. Path: fmMain .dxDockPanelGroups.
main thread ($22a0):
005dd09b +08b rutview.exe Vcl.Controls 3318 +1 InvalidControlOperation
005e5a9d +079 rutview.exe Vcl.Controls 9584 +13 TWinControl.CreateWnd
005e601a +016 rutview.exe Vcl.Controls 9765 +3 TWinControl.CreateHandle
0119de21 +005 rutview.exe dxDockControl 9691 +1 TdxCustomDockControl.CreateHandle
005ea074 +01c rutview.exe Vcl.Controls 12393 +4 TWinControl.HandleNeeded
005ea06b +013 rutview.exe Vcl.Controls 12392 +3 TWinControl.HandleNeeded
005ea081 +005 rutview.exe Vcl.Controls 12399 +1 TWinControl.GetHandle
0063b50f +003 rutview.exe Vcl.ComCtrls 9924 +0 TTreeNodes.GetHandle
0063bad4 +014 rutview.exe Vcl.ComCtrls 10244 +1 TTreeNodes.SetUpdateState
0063bab5 +00d rutview.exe Vcl.ComCtrls 10238 +2 TTreeNodes.BeginUpdate
010ea240 +04c rutview.exe ROMConnections 3966 +6 TROMConnectionManager.SynchronizeTree
00e42a02 +06e rutview.exe uViewerGlobal 130 +20 TMyGlobal.InitConnectionManager
00e42912 +08a rutview.exe uViewerGlobal 90 +10 TMyGlobal.FirstTimeShowHandler
012aa1a2 +7ba rutview.exe MainForm 1370 +260 TfmMain.Init
012aaabc +000 rutview.exe MainForm 1539 +0 TfmMain.FormCreate
0070669d +031 rutview.exe Vcl.Forms 3822 +3 TCustomForm.DoCreate
00db7dd1 +005 rutview.exe dxRibbonForm 624 +1 TdxCustomRibbonForm.DoCreate
007062a9 +011 rutview.exe Vcl.Forms 3705 +1 TCustomForm.AfterConstruction
0040936d +01d rutview.exe System 18822 +2 @AfterConstruction
012bc52b +05b rutview.exe MainForm 9649 +7 TfmMain.Create
0071189a +076 rutview.exe Vcl.Forms 10843 +13 TApplication.CreateForm
012e6b42 +046 rutview.exe rutview 212 +10 initialization
77016357 +017 KERNEL32.DLL BaseThreadInitThunk
cpu registers:
>> will be calculated soon
stack dump:
>> will be calculated soon
disassembling:
>> will be calculated soon
Conrad Sallian,
Support (Posts: 3074)
May 15, 2020 3:08:51 am EDT
Hello ,
Thank you for your message.
Please, fully exit the Viewer, locate the folder %appdata%\Remote Utilities Files\ and delete the file config_4.xml. Then start the Viewer. This will re-create the configuration file and should help with the issue.
Thank you for your message.
Please, fully exit the Viewer, locate the folder %appdata%\Remote Utilities Files\ and delete the file config_4.xml. Then start the Viewer. This will re-create the configuration file and should help with the issue.
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