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Hello Tiago,

Thank you for your message.

Unfortunately, it's not possible to display the "Ask user permission" prompt in the active RDP connection. The reason the user who's logged in to the remote machine via the Remote Desktop Connection does not see the permission prompt is that Microsoft's RDP is working via the terminal session and Remote Utilities works in a console session and displays exactly what is shown on a remote machine, i.e. the Windows logon screen. This way, if you logon to the remote Host machine via Remote Utilities, this will disconnect another user that is connected via RDP (the same way it happens with usual logon). Sorry for the inconvenience.

Please let us know if you have other questions.

Hello Tiago,

That's not entirely true: after the permission is given I do not need to login - I can switch the Remote Utilities to the RDP session and support the user, sharing the the remote terminal session.

Could you please clarify if you mean the RDP connection mode in Remote Utilities? If this is the case, please note that what I described in the previous message applies to the Full Control and View connection mode, as the RDP mode in Remote Utilities simply launches the native Microsoft Remote Desktop Connection client from within Remote Utilities and connects to a remote computer using the RDP protocol.

With the raise of Virtual Terminals that should be a must feature on a remote access software.

Of course, I will forward this to our development department for a review to see if we can add such a feature to our roadmap and implement it in our future updates.

Please let us know if you have more questions.

Hello Tiago,

Thank you for the clarification!

Please do not hesitate to post another message if you have more questions. We're happy to assist!