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Thumbnail Blackscreen

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adri masa, User (Posts: 2)

Jul 21, 2020 11:55:04 pm EDT

i didnt know what happen in my software

- i already reboot the host
- use the most recent version
- Already checked legacy mode in host

and alot of stuff that i can found in forum

so can anyone help me out ? because when i leave the app for ~16 minutes
the thumbnail gives me blackscreen (which kinda suck)
i need a help , so when i leave the app , the thumbnail do not turn to black and keep updating the screen

adri masa, User (Posts: 2)

Jul 21, 2020 11:55:35 pm EDT

Support level: Free or trial

the photo

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Edited:adri masa - Jul 21, 2020 11:56:13 pm EDT

Pauline, Support (Posts: 2886)

Jul 22, 2020 1:56:00 pm EDT

Hello Adri,

Thank you for your message.

Could you please clarify if you have the Remove wallpaper checkbox enabled in the connection properties for these remote Hosts? The checkbox is located in the Connection properties window -> Additional properties tab:

Thumbnail Blackscreen - 22 Jul 2020 12:05:32

In addition, please double-check if you have the Update thumbnails checkbox enabled in the Viewer Options, the View tab. You can also specify a certain interval for the connections thumbnails to be updated:

Thumbnail Blackscreen - 22 Jul 2020 12:10:32

Hope that helps.

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