Community
[ Closed ] Remote Utilities 6.12 Beta
Links used in this discussion
- https://www.remoteutilities.com/download/beta.php
- https://www.remoteutilities.com/product/release-notes.php
- https://www.remoteutilities.com/support/forums/forum1/1392-certain-keys-_enter_-ctrl_-shift-etc_-not-working-on-remote-host?
- https://www.remoteutilities.com/support/docs/remote-install-tool/
- https://www.remoteutilities.com/support/docs/updating-remote-utilities/#Method_3:_Advanced_update
- https://www.remoteutilities.com/support/docs/editing-connections/#Cursor
- https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/
- https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/
- https://www.remoteutilities.com/support/docs/connection-log/
- https://www.remoteutilities.com/support/docs/first-connection-warning/
- https://www.remoteutilities.com/support/kb/the-code-you-entered-is-incorrect-error/
- https://www.remoteutilities.com/support/docs/screen-recorder/#Settings_tab
- https://www.remoteutilities.com/support/docs/editing-connections/
- https://www.remoteutilities.com/support/docs/full-control-and-view/#Toolbar
- https://www.remoteutilities.com/support/docs/host-log/
- https://www.remoteutilities.com/support/docs/portable-viewer/
- https://www.remoteutilities.com/support/docs/agent/
- https://www.remoteutilities.com/support/forums/messages/forum1/message7876/1433-remote-utilities-6.12-beta#message7876
- https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/
- https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#Uninstalling_Host
- https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/#Adding_Remote_Utilities_to_exceptions
- https://www.remoteutilities.com/support/kb/what-is-a-monitor-driver/
- https://www.remoteutilities.com/support/docs/installing-and-uninstalling/
- https://www.remoteutilities.com/support/docs/updating-remote-utilities/
- https://www.remoteutilities.com/about/support-policy.php#What_our_support_service_does_NOT_cover
- https://www.remoteutilities.com/blog/import-from-active-directory-and-improved-file-transfer/
- https://www.remoteutilities.com/support/docs/setting-up-relay-server/
- https://www.remoteutilities.com/support/docs/ac-main-window/#Active_tab
- https://www.remoteutilities.com/support/docs/backing-up-address-books/#Restoring_an_address_book_from_a_backup
- https://www.remoteutilities.com/download/
Did you get my second email with log files for W7 beta viewer trying to log in to XP beta host?
All the hosts have single password authentication Enabled, and all other methods Disabled.Polina Krasnoborceva wrote:
Unfortunately, we couldn't reproduce the issue. Could you please also clarify what authentication methods are enabled for the remote Hosts that you're not able to connect to?
To summarise. I have one W7 with beta viewerr and 6.10.10.0 host istalled, a different W7 with beta host and 6.10.10.0 viewer installed, one XP with both beta viewer and beta host installed. One other XP and W7 here and serveral W7 elsewhere have 6.10.10.0 viewer and host installed.
The XP with beta viewer cannot log onto any of the other machines (Access Denied), whichever OS and host version they have.
None of the other machines, whichever OS and viewer version they have, can log onto the XP with beta host (Access Denied).
Both XP and W7 machines with 6.10.10.0 viewer can log onto the W7 with beta host.
Thank you for the summary.
Yes, we received your email, thank you.Did you get my second email with log files for W7 beta viewer trying to log in to XP beta host?
I have forwarded all the log files you've provided along with the issue description to our development department and asked for their input on this. I'll get back to you soon with their reply.
Sorry for the inconvenience.
Thank you for your patience.
I have checked with our developers on the issue. Perhaps, it might be occurring if the OpenSSL library is blocked somehow. Could you please provide us a screenshot of the following folder: C:\Program Files (x86)\Remote Utilities - Viewer\? You can send it to support@remoteutilies.com.
In addition, please check if the issue occurs as well when using the 6.12 Beta 2 version of the Portable Viewer. Namely, please see if there's any unusual behavior of antivirus software if there's any installed. Version 6.12 Beta 2 of the Portable Viewer is available for the download on this page.
Looking forward to your reply.
I need to work out how to regain remote access to the problem machine in order to do that easily. Perhaps turn off the host and use version Agent 6.10.10.0? I'll see what I can manage.Polina Krasnoborceva wrote:
I have checked with our developers on the issue. Perhaps, it might be occurring if the OpenSSL library is blocked somehow. Could you please provide us a screenshot of the following folder: C:\Program Files (x86)\Remote Utilities - Viewer\? You can send it to support@remoteutilies.com.
I put versions 6.10.10.0 and 6.12.2.0 beta 2 Portable Viewer onto USB drive, each in its own folder. I had some problems running them at first, involving display language and expired trial period, but that's not the issue here. I also had to shut down the installed viewer before running them, or I just got the installed one!Polina Krasnoborceva wrote:
In addition, please check if the issue occurs as well when using the 6.12 Beta 2 version of the Portable Viewer. Namely, please see if there's any unusual behavior of antivirus software if there's any installed.
When run on my main XP machine (the one that has Viewer and Host version 6.10.10.0 installed) the 6,10 portable viewer was able to log onto and control a sample W7 machine.. The beta portable viewer had the Access Denied behaviour. This happened even with Avast anti-virus temporarily disabled.
Moving the drive to a W7 machine, both versions of the portable viewer were able to log on to and control the sample machine.
This problem with the beta viewer seems to me to be specific to Windows XP.
On comparing the two portable versions , I see that the beta has libeay32.dll and ssleay32.dll in the assets folder, which are not present in the 6.10 version. Are these related to the use of OpenSSL?
Thank you, we have received your email with the requested screenshots.I need to work out how to regain remote access to the problem machine in order to do that easily. Perhaps turn off the host and use version Agent 6.10.10.0? I'll see what I can manage.
Noted, thank you for the confirmation. I'll forward this information along with the screenshots to our development department so they can look further into this.This problem with the beta viewer seems to me to be specific to Windows XP.
Perhaps it is, thank you for bringing that to our attention. I'll check on this with our developers as well.Are these related to the use of OpenSSL?
I'll get back to you with an update on the issue soon.
Thank you for your patience.
We have managed to reproduce the issue on both Viewer and Host when used on WindowsXP OS. We will implement a fix for this in the next beta version update. Sorry for the inconvenience.
I checked on this with our developers as well - this is not related to the OpenSSL libraries as it's rather related to the Configurator Tool.Are these related to the use of OpenSSL?
Please let us know if you have more questions.
Splendid news!Polina Krasnoborceva wrote:
We have managed to reproduce the issue on both Viewer and Host when used on WindowsXP OS. We will implement a fix for this in the next beta version update. Sorry for the inconvenience.
I don't normally have any reason to use the Agent, but I have just checked; the beta Agent also has the issue on Windows XP.
I am eagerly looking forward to the next beta release.
With best wshes
Peter.
Thank you, we will be implementing the fix for the Agent as well. We will also notify our users here on the forum about the new beta release.
Please let us know if you have more questions.
Using a large number of systems here, so I feel reluctant to switch to a beta version, even if it improves performance....
Thank you for your message.
Hopefully, we will be able to release the next update by the end of this year.
Please note that despite its name the 6.12.2.0 (Beta 2) version is still a fully functional release as it only contains bug fixes and improvements for the previous Remote Utilities versions.
However, we understand your concern in such a situation and we always suggest that our users try updating only one Host and Viewer first or try using Portable Viewer and Agent of the latest version instead.
Hope that helps.
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