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Error 17: #5

Support level: Endpoint
Trying to remote install on a domain pc and I am getting the following error:

***** Start of log *****
Date: 22-Sep-20 08:52:02
Action: install/upgrade.
Checking files of the Host.
Login/password?
----------
Action for: LTWSPARE2607 (LTWSpare2607.algenol.local)
Connecting...
--> algenol\tzadmin
Error 17: #5
***** End of log *****

I have tried a custom MSI and the default MSI.
Hello Tom,

Thank you for your message.

The Error 17: #5 usually means that your NTLM user does not have enough privileges. Please, make sure that you have local admin rights on that machine. In addition, please double-check that admin$ (admin share) is allowed on the remote machine and you have access to it.

Hope that helps.
Support level: Endpoint
The account I am entering for the remote push install is a domain admin account which has local admin rights and the admin share is available from the PC I am trying to push the remote install from. I decided to try it from one of the domain servers and that seems to work. Not sure why it is not working from my PC though.
Hello Tom,

I'm glad to hear you've figured out the issue and it works for you now!

Please feel free to post another message if you have other questions.
Support level: Pro
I was having the same issue/error with providing my administrator account credentials during the remote push dialog. My work around was to run the Remote Utilities viewer as another user, one with administrative rights. Then I was able to select the check box for "Use current security context" when pushing the client out.
Support level: Pro
Having this same error after I upgraded to 7.6.2.0 for the VIewer. I try to do a Remote Install... and then use Windows Credentials and use the domain admin, which I have always been using before upgrading. But keep getting this error from the original post.

Followed the suggestion of doing this from a Domain Server and it worked. I am logged into the server as the domain admin and installed the viewer.

Not sure why this error started after upgrading to 7.6.2.0.
But thought I would also share my experience.
Hi David,

Thank you for your message.

This is to inform you that we’ve received your ticket and replied to it to avoid duplication. I’m submitting the issue to our development team for a review and will keep you updated.

Thank you.
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