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Hello Mihir,

Thank you for your message.

You can locate the Host connection logs here "C:\Program Files (x86)\Remote Utilities - Host\Logs\". Agent logs are stored here "C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\Logs\".

If you locate the Internet-ID code used during remote connection you can contact the police and ask them to investigate. If the connection was made through the servers hosted by us (you can tell that from the logs) we can try looking up the originating IP address in our server logs.

Please, note that we can only disclose this originating IP address to the police or other authorities and only by their official request (warrant). See our privacy policy.

Hope that helps.

Hello Ali,

Yes, if there is a direct official police or court warrant/request we can disclose log information that pertains to a specific remote connection under investigation. This is strictly within the law and international treaties and also conforms to our privacy policy.

You can provide our contact information privacy@remoteutilities.com to the police.

Thank you.

Hello Milad,

Thank you for your message.

We are sorry to hear that your servers have been hacked. Remote Utilities is legitimate software for remote access and remote support. Any illegitimate/malicious use of the software (including its modification, reverse engineering, "cracking" etc.) is prohibited by our EULA. Besides, in many countries, such use of computer technology is a criminal offense punishable by law.

In case if you believe that someone got unauthorized access to your computer you should contact your nearest police department and let them know about the case. We can provide server logs (information that contains the originating IP address which is stored on our servers). However, please note that the logs can be only provided if there's a direct request from the police. Here is an excerpt from our Privacy Policy:

Government and law enforcement agencies

We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

Please let us know if you have any questions.