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Host 6.10.9 service needs to be started manually at every boot

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zaygehiro, User (Posts: 2)
Nov 04, 2020 4:59:23 pm EST
Support level: Free or trial
For me, I modified the recovery of the service. I set the First and Second failure to Restart the Service. The delay time set to 4 minutes. Maybe there is an issue with the service starting up on boot in Windows 10.
Pauline, Support (Posts: 2886)
Nov 05, 2020 8:49:19 am EST
Hello,

Thank you for your message.

Could you please confirm that you still experience the issue with the Host service automatic startup? If this is the case, please clarify if you use the 6.10.10.0 version or even an older version of Remote Utilities? If this applies, then before we can proceed to further troubleshooting, please try updating your installation to the most recent version of Remote Utilities available - as of this writing it's version 6.12.2.0 Beta 2 and see if the issue persists when using the latest version. We highly recommend that you try updating first, as the issue might have already been fixed in the subsequent updates of the program.

Version 6.12.2.0 Beta 2 is available for the download on this page. When updating, please make sure to update both Host/Agent and Viewer (as well as the RU Server if used) to the same version, as the version mismatch might lead to performance issues or some features not working.

Please let us know if the issue persists after updating Remote Utilities or in case if you already use the latest version.
zaygehiro, User (Posts: 2)
Nov 05, 2020 9:32:51 am EST
Support level: Free or trial

Polina wrote:

Hello,

Thank you for your message.

Could you please confirm that you still experience the issue with the Host service automatic startup? If this is the case, please clarify if you use the  6.10.10.0  version or even an older version of Remote Utilities? If this applies, then before we can proceed to further troubleshooting, please try updating your installation to the most recent version of Remote Utilities available - as of this writing it's version  6.12.2.0 Beta 2  and see if the issue persists when using the latest version. We highly recommend that you try updating first, as the issue might have already been fixed in the subsequent updates of the program.

Version 6.12.2.0 Beta 2 is available for the download on this page. When updating, please make sure to update both Host/Agent and Viewer (as well as the RU Server if used) to the  same version , as the version mismatch might lead to performance issues or some features not working.

Please let us know if the issue persists after updating Remote Utilities or in case if you already use the latest version.

This did resolve the issue with the service. I was on the newest stable release 6.10.10.0 because I installed this yesterday, November 4, 2020.
Pauline, Support (Posts: 2886)
Nov 05, 2020 4:25:36 pm EST
Hello,

I'm glad to hear we were able to help!

Please feel free to post another message if you have more questions or need further assistance.
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