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Viewer logs into the local host

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TechSupport, User (Posts: 2)

Jan 03, 2021 9:32:20 pm EST

Hi everyone,
Has anyone ran into a situation where the remote user trying to connect to the remote computer connects to its own local host.
I have a windows server 2019 and i am trying to connect a user with a windows domain account using RDP but the user logs in to the Local Computer using Viewer.
Any help would be appreciated.

Thanks

Conrad Sallian, Support (Posts: 3074)

Jan 04, 2021 5:30:42 am EST

Hello,

Thank you for your message.

When attempting connection do you select the Full Control and View connection mode or RDP mode?

Please, note that the RDP mode just runs the native Microsoft RDP client for you. In order to change the login settings for that mode you can use the RDP tab in connection properties:

Viewer logs into the local host - 04 Jan 2021 05:30:35

TechSupport, User (Posts: 2)

Jan 04, 2021 8:05:30 pm EST

Support level: Endpoint

Thank you Conrad for your reply.
I just deleted the old connection and created a new connection and that worked fine. I was using the native RDP and Full Control.
Thank you again for looking into this.

Best!

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