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Windows Security Authorization error

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jose.o, User (Posts: 5)

Jan 05, 2021 10:12:53 pm EST

Customised agent was loaded on user's domain laptop while on premise and I was able to connect to it with my domain credentials that were pre-configured into the agent under Windows Security.
However, once user is at home and not connected to domain, I am not able to connect to the agent as I would encounter "Windows Security Authorization error", even after entering my domain credentials when prompted.
As authorisation method was set to auto, I wasn't able to switch to single password.

Agent: 6.10 customised with Windows security
Viewer: 6.10
Server: 2.7

Conrad Sallian, Support (Posts: 3074)

Jan 06, 2021 8:24:50 am EST

Hello Jose,

Thank you for your message.

You should change the Auto to Single Password if you want to override the default program sequence:

Windows Security Authorization error - 06 Jan 2021 08:24:08