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IP-Filter - Whitelist
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Klaus Pracht,
User (Posts: 4)
Jan 21, 2021 11:26:25 am EST
Support level: Free or trial
I am using V 6.20
Hello there!
I have a problem setting up a whitelist-filter.
When I try to set up whitelist-entrys within "IP-Filter" and save them, these entries are only visible, when I switch to "Blacklist". When I select "Whitelist" again, the entries disappear, are not visible. Any entries I make ar only visible, when "Blacklist" ist select. (I'm calling the selectors "Blacklist" and "Whitelist", because I am using the german version and don't know how they are called in the english version).
Question: Is this a bug or are the IP-entries still working as "Whitelist"-entries, despite being invisible (access only for the defined entries)? I cannot test it, without setting up a test-environment, which causes a lot of work ...
Kindest regards, Klaus
Hello there!
I have a problem setting up a whitelist-filter.
When I try to set up whitelist-entrys within "IP-Filter" and save them, these entries are only visible, when I switch to "Blacklist". When I select "Whitelist" again, the entries disappear, are not visible. Any entries I make ar only visible, when "Blacklist" ist select. (I'm calling the selectors "Blacklist" and "Whitelist", because I am using the german version and don't know how they are called in the english version).
Question: Is this a bug or are the IP-entries still working as "Whitelist"-entries, despite being invisible (access only for the defined entries)? I cannot test it, without setting up a test-environment, which causes a lot of work ...
Kindest regards, Klaus
Pauline,
Support (Posts: 2886)
Jan 21, 2021 4:13:30 pm EST
Hello Klaus,
Thank you for your message.
Could you please confirm if you're adding the entries to the IP-filters the following way?
1. Click Allow everyone, except, then press the Edit button to invoke the IP-filter window.
2. In the invoked IP-filter window navigate to the corresponding Black list tab and add the singe IP address entry or an IP range that you want to block from accessing the Host.
3. Click OK to apply changes.
The same process applies to the Deny everyone, except option and the corresponding White list tab. For example, please see the setup on the screenshots below:
In addition, in case if you already follow the procedure above but the issue persists, please try updating Remote Utilities to the latest 6.12 Beta 4 version and see if this helps to resolve the issue.
The latest 6.12 Beta 4 version is available for download on this page.
When updating Remote Utilities, please make sure to update both Host and Viewer to the same version in order to avoid the version mismatch that might lead to performance issues or some features not working.
Hope that helps.
Thank you for your message.
Could you please confirm if you're adding the entries to the IP-filters the following way?
1. Click Allow everyone, except, then press the Edit button to invoke the IP-filter window.
2. In the invoked IP-filter window navigate to the corresponding Black list tab and add the singe IP address entry or an IP range that you want to block from accessing the Host.
3. Click OK to apply changes.
The same process applies to the Deny everyone, except option and the corresponding White list tab. For example, please see the setup on the screenshots below:
In addition, in case if you already follow the procedure above but the issue persists, please try updating Remote Utilities to the latest 6.12 Beta 4 version and see if this helps to resolve the issue.
The latest 6.12 Beta 4 version is available for download on this page.
When updating Remote Utilities, please make sure to update both Host and Viewer to the same version in order to avoid the version mismatch that might lead to performance issues or some features not working.
Hope that helps.
Klaus Pracht,
User (Posts: 4)
Jan 22, 2021 1:52:19 pm EST
Support level: Free or trial
Hello Polina,
I tried exactly to your description to enter a whitelist in V. 6.10.xx and V 6.12Beta4.
It is identical in both versions. I cannot distinguish between "Whitelist" and "Blacklist"-tab no matter if ich sel ect "Allow everyone, except" or "Deny everyone, except". I installed on 4 different machines now, always the same result! Every IP-address or IP-range ends up in "Allow everyone, ..."
I also tried to install an english version of the host, but I always end up with a german version.
And that seems to the point of it. It seems to be a language problem!
The two tabs for "Blacklist" and "Whitelist" are not klickable, as you can see on my screenshot. Instead, there is just the text and a "\n ;" between "Blacklist" and "White list", "Blacklist" is not seperated by a space, like in your screenshot.
To me, this whole issue look like a bug in the german version ...
Like I said, I installed the host on different machines, new and older Win10pro-installlations, all the same.
Looking forward to hearing fr om you,
Kindest, Klaus
I tried exactly to your description to enter a whitelist in V. 6.10.xx and V 6.12Beta4.
It is identical in both versions. I cannot distinguish between "Whitelist" and "Blacklist"-tab no matter if ich sel ect "Allow everyone, except" or "Deny everyone, except". I installed on 4 different machines now, always the same result! Every IP-address or IP-range ends up in "Allow everyone, ..."
I also tried to install an english version of the host, but I always end up with a german version.
And that seems to the point of it. It seems to be a language problem!
The two tabs for "Blacklist" and "Whitelist" are not klickable, as you can see on my screenshot. Instead, there is just the text and a "\n ;" between "Blacklist" and "White list", "Blacklist" is not seperated by a space, like in your screenshot.
To me, this whole issue look like a bug in the german version ...
Like I said, I installed the host on different machines, new and older Win10pro-installlations, all the same.
Looking forward to hearing fr om you,
Kindest, Klaus
Pauline,
Support (Posts: 2886)
Jan 22, 2021 3:55:19 pm EST
Pauline,
Support (Posts: 2886)
Jan 25, 2021 9:23:27 am EST
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