Hello,
Thank you for your message.
Could you please make sure that you have the
virtual printer installed on the remote Host machine - it can be installed during the Host installation process or later in the
Host Settings -> Driver tab.
In case if the virtual printer is installed, then you should be able to see a printer called
Remote Utilities printer in the
Devices and Printers menu on the remote Host machine. For more information please also see
this page on the remote printing feature.
If the virtual printer is not installed on the remote machine yet, please try installing it and see if this helps to resolve the issue.
Please let us know if you already have the virtual printer installed or if the issue persists after its installation.
