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How to invite guest techs (to connect one time) with endpoint license?

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Kevin Williams, User (Posts: 1)
Feb 05, 2021 9:39:50 am EST
Support level: Free or trial
Hello!
With an endpoint license, my plan is inviting some guest techs to work on our endpoint computers some time.
How can we invite them if they don't have a licensed Viewer? Thanks.
Pauline, Support (Posts: 2886)
Feb 05, 2021 12:19:06 pm EST
Hello Kevin,

Thank you for your message.

How can we invite them if they don't have a licensed Viewer? Thanks.

Please note that despite its name, the Endpoint license key is applied in the Viewer just as well as the other license keys - for example. here is a quick guide on registering the program.
In this case, you can use our solution for spontaneous, attended support - Agent. Agent does not require installation and runs as an application under the current Windows user.
Alternatively, you can also provide the guest techs with a pre-registered copy of the Portable Viewer that stores all the files and configuration in a single folder.

Hope that helps.

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