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Cannot add user authentication with Custom server security

Joshua Caluette, User (Posts: 2)
Feb 28, 2021 2:19:48 am EST
Support level: Free or trial
While building a new 7.0 installer using the MSI configurator, I select Custom server security, configure my server info, and then click the User and access control button.  I login with a valid username and it shows that it is signing in but then nothing happens, so I am  unable to select any users to enable for authentication.

Even after installing the 7.0 host on a machine, if I go into the Host settings and try to enable Custom server security, I see the same behavior where nothing happens after logging in when clicking the Users and access control button.

I have also found that typing any username and password, valid or not, results in no errors either.
Joshua Caluette, User (Posts: 2)
Feb 28, 2021 2:43:47 am EST
Support level: Free or trial
Just had a face palm moment.  Realized I was trying to use my Viewer lock password instead of my actual RU server account password.  Would be nice if this actually resulted in a login error instead of just nothing, but at least I figured it out and I am able to add users for authentication now with a true valid user/password.
Conrad Sallian, Support (Posts: 3074)
Feb 28, 2021 5:14:56 am EST
Hello Joshua,

Thank you for your report. Yes, we will add "incorrect password" error message.

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