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Poor performance on 7.0, 6.0 was just fine.

Adam Romberg, User (Posts: 4)

Feb 28, 2021 11:46:01 am EST

Enviroment:
RUT Self-hosted server, upgraded to 3.0.(public+private IP) (172.16.6.x, 67.x.x.x) public
RUT Viewer, on my machine (private ip, 192.168.69.x with a VPN to the RUT server on a different subnet)
RUT Agents upgraded on client machines.

When trying to connect, the viewer "Logs on"... I see the desktop thumbnail in Viewer, but it just "Connecting to (UserPC)......." and nothing.

Adam Romberg, User (Posts: 4)

Feb 28, 2021 11:48:26 am EST

Support level: Starter

Additionally, now when I'm trying to login to some of them "Custom Security Authorization Error".

I wasn't able to find useful logfiles on the server, which concerns me especially with authentication errors....

Edited:Adam Romberg - Feb 28, 2021 11:50:15 am EST

Conrad Sallian, Support (Posts: 3074)

Feb 28, 2021 11:55:26 am EST

Hello Adam,

Thank you for your feedback.

You should update to v 7.0.0.1 released a couple of hours ago. In the initial 7.0.0.0 release there was a bug that caused connection drops every minute or two.

No need to update the server though. Just Viewers and Hosts.

Adam Romberg, User (Posts: 4)

Feb 28, 2021 12:19:00 pm EST

Support level: Starter

I did before I posted this, so, I'm on 7.0.0.1 on my viewer and the hosts that would sign in (excl. the three that won't sign in because of Custom Server Security Issues?)

I pulled host logs and I'm not seeing anything weird.

Edited:Adam Romberg - Feb 28, 2021 12:20:05 pm EST

Conrad Sallian, Support (Posts: 3074)

Feb 28, 2021 12:53:07 pm EST

Hello Adam,

Additionally, now when I'm trying to login to some of them "Custom Security Authorization Error".

We could use a screenshot of the error message. Could you provide it (or send to support@remoteutilities.com if there's any private info).

Thanks.

Adam Romberg, User (Posts: 4)

Feb 28, 2021 1:00:22 pm EST

Support level: Starter

We'll take this to e-mail with an update on this thread as soon as it's resolved or planned to be resolved.

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