Hello Rene,
Thank you for your message.
Unfortunately, we couldn't reproduce the issue - Viewer opens the Full Control and View window in the same view mode (i.e. Stretch, Fullscreen, etc.) that was set during the previous remote session.
The issue might be occurring if the Viewer configuration file was somehow corrupted by some antivirus or firewall software, or if there are some issues with writing to the configuration file.
Please, try the following:
1. Fully exit the
Viewer File -> Exit.
2. Locate the file
config_4.xml in the
C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder.
Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings.
3. Remove the
config_4.xml file from that folder.
This will reset the Viewer settings. Your address books won't be affected by this action. However, you will need to register your Viewer with a license key once again. To do so, please follow
this tutorial.
4. Run the Viewer and see if the issue persists when connecting to a remote Host.
Please let me know if this worked for you.
