Hello Kerry,
Thank you for your message.
Could you please clarify if you use version 7.0.0.0 of Remote Utilities? If this is the case, then please note that there was a minor issue in version 7.0.0.0 that was causing frequent disconnections. However, we've already fixed the issue and released an updated version
7.0.0.1 with the implemented fix.
The updated
7.0.0.1 version is available for download on
this page. You can also use the
Automatic update (or self-update) feature.
Please make sure to update
both Host and Viewer to the same version in order to avoid the version mismatch.
Hope that helps.
