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Hello Jeff,

Thank you for your message.

When trying to update machines running AVAST free or paid the update has been detected as a virus. This left remote communication broken on some clients. After switching all AVAST clients to another anti-virus (Vipre) the update went fine. A cost point that I am now shouldering for some of my customers

It took us almost two weeks sending false positive reports to Avast almost each day and finally we managed to get to them ...via Twitter.

ow with the viewer and host both on 7 connections either take up to 20 mins or not at all. This occurs both on LAN and WAN connections.

Does it manifest itself in the connecting screen ("the worldmap") showing for a long time when connecting to a remote host with a turned off monitor? If so, this is a known bug and it will be fixed in the nearest quick update (7.0.0.2) within the next week. For now there is a workaround - just right click on the tab in the Full Control window and use the Send key command (e.g. send Alt + PrtScr).

Version 6 never had any of these issues and was consistently reliable.

You had a free upgrade to version 7.x.x.x. Please, note that your version 6.x.x.x key is still valid. You can always roll back to version 6 and use it forever with your v.6.x.x.x key and upgrade later to v 7.x.x.x at any time. We maintain old versions download page for customers who want to stay with version 6.

go to each remote site personally, pay for antivirus for my customers and spend hours fixing communication issues with your product before I can begin the actual work that I am be paid for.

I'm sorry, but what have Remote Utilities to do with the antivirus problem? Have you tried to contact Avast and ask them why they are incapable of distinguishing a legit and digitally signed software from malware? This is something even basic antivirus programs can do.  

Releasing an untested product is not how you retain business or ensure customer loyalty. I am utterly disappointed from a product that was so reliable up till now.

The beta version was around for almost a year. Everyone could download and test it. But as with any release minor bugs can be found in the first days of the release (no amount of beta testing can help with that).

However, antivirus software detections are beyond our control. We can only do what you can do - contact a/v vendor and ask them to remove the detection.