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Connection via default Internet ID server fails

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Pim Wijnands, User (Posts: 3)

Mar 29, 2021 4:04:22 am EDT

I have an issue when connecting via the default internet ID server. I can ping id.remoteutilities.com
Configurations that fail:

Host 6.10 & Viewer 6.10
Host 6.10 & Viewer 7.0.0.1
Host 6.10 & Viewer 7.0.0.3
Host 7.0.0.3 & Viewer 7.0.0.3

Using Host 7.0.0.1 and Viewer 7.0.0.1 using a custom internet ID server works

Symptoms:
- Connections are shown as online, but upon connection the connection times out. The host seems offline for a couple of seconds, after which it shows as online again.

Pim Wijnands, User (Posts: 3)

Mar 29, 2021 6:57:49 am EDT

Support level: Endpoint

Additional information: Connecting to our laptop at another location (different network) using a mobile hotspot does work. Connecting to and from our own network does not seem to work. We have successfully used Remote Utilities for ingoing and outgoing connections the last time we used Remote Utilities (three days ago).

Pauline, Support (Posts: 2886)

Mar 29, 2021 10:24:27 am EDT

Hello Pim,

Thank you for your message.

Please note that I've already replied to the ticket you've created in our Ticket System in order to avoid duplication.

Thank you!

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