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Hello,

Thank you for your message.

A similar issue occurred earlier in version 7.0.0.1 of Remote Utilities but it was already fixed in the subsequent update for version 7.0.0.2. Please see our Release Notes for more information.
Please make sure that you use both Viewer and Agent of the latest version available (version 7.0.0.3 as of this writing), as the version mismatch might lead to performance issues or some features not working.

Another question: As I can see in free version I can start unlimited spontaneous support session, as long I have only 10 remotes in my address book at the same time. Am I correct?

Our free license allows you to add up to 10 remote computers in your Viewer address book, so you can connect to these 10 Hosts from your Viewer at the same time. For more information on the Free License please refer to this page.

Hope that helps.

Hello,

Could you please be more specific as to what doesn't work, specifically? Do you see the prompt for entering admin credentials when you invoke the "Restart agent as..." command?

Hello,

Thank you for the clarification on this.

If possible, could you please provide us the following files for examination:
1. Contents of the folder C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\
2. Registry key that contains Agent's settings: Computer\HKEY_CURRENT_USER\Software\Usoris\Remote Utilities
You can send these files to support@remoteutilities.com.

Looking forward to your reply.

Hello,

Thank you for letting us know.

We were able to reproduce the issue - I'll forward it further to our developers for a review, to see if we can implement a fix for it in our future updates. Sorry for the inconvenience.

In meantime, do we have the possibility to get a free (for 10 entries) key for version 6? Cannot find any way to order it.

Unfortunately, we no longer sell/distribute version 6.10 license after version 7 release. Sorry for that.
However, please note that it's still possible to connect from Viewer version 7 to both Host/Agent version 6 and 7. In fact, I've just tested the scenario with the "Restart Agent as..." feature when connecting from Viewer version 7.0.0.3 to Agent version 6.10.10.0 and the feature works as expected in this case, so it's possible to use this as a temporary workaround, i.e. no need to downgrade Viewer as well.

Hope that helps.

Hello,

Thank you for your patience.

I've checked with our developers on this issue - we've managed to reproduce the issue and we will implement a fix for it in the next update for Remote Utilities which will be available very soon. Sorry for the inconvenience.

I'll keep you updated on the issue and will let you know once the fix is available.