Community

I can connect to the remote host with full control, and open the task manager on the actual server without any problems. But if I use the "other modes" button to go to Task Manager, or try a Task Manager connection from the viewer, I get an empty task manager, as shown in the screen shot below.

This problem has been with version 7.0.0.1 through 7.0.0.3. Am I doing something wrong? If I connect to the host on the same PC as the viewer, the Task Manager mode works perfectly.

Conrad Sallian wrote:

Have you updated both VIewer and Host to version 7003? If so, please , try resetting the Viewer configuration file (i.e. delete config_4.xml found in %appdata%) and see if it helps.

Both viewer and host are version 7.0.0.3. I deleted the config_4.xml file wich was 36k and the new one is much smaller. Still no change. A new host that I added today using 7.0.0.3 is also doing the same thing.

I have placed a copy of the "faulty" config file (from the backup folder) here:
https://www.dropbox.com/s/nrrkxmosdaj71yw/2021-03-28_config_4.zip?dl=1

Conrad Sallian wrote:

Hi Donn,

It looks like the Task Manager mode may have been disallowed in the Host settings on the remote side. Could you please check that?

   

Hi Conrad. Thanks for being so willing to help. All the boxes were checked. I have disabled chat and RDP, but the rest are as per the screen shot below. The changes didn't make any difference, even after restarting the host program.

The server shown is running Windows Server 2019 Datacenter, but the other one with the same issue is running Windows 8.1, so it doesn't appear to be linked to the OS.

Anything else I can try?

Hi Polina
I am using Single Password authentication on the two machines that don't show the Task Manager, and on the machine where it works fine. One of the machines where it doesn't work uses a direct connection since it is a hosted server with a fixed IP address. The other two use public Internet-ID connections since they work behind NAT firewalls on WiFi.

I am happy to try out any setting changes you may wish to recommend.

Thanks for your assistance
Donn

Polina wrote:

Hello Donn,

Thank you for the clarification.

I'll forward this information to our developers once again.

I'll get back to you with an update on the issue shortly.

Your developers have fixed this issue in 7.0.1.0. Please pass on my thanks to everyone concerned. I really enjoy using this program and have recommended a 150 user license to my boss.