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Problem to display files

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Alain Haentjens, User (Posts: 4)

Apr 08, 2021 3:49:05 pm EDT

Hi,
I'm facing a problem when I tried to launch a file transfer between 2 computers as shown in the image nothing is displayed but if I do it from another computer with the same settings, it's working fine.
Could you please help me?
Many thanks,
Alain

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Pauline, Support (Posts: 2886)

Apr 08, 2021 5:03:44 pm EDT

Hello Alain,

Thank you for your message.

Please make sure that you use Host and Viewer of the same version, e.g. 7.0.0.3. The File Transfer mode was completely rewritten starting version 7, so if your Host and Viewer versions are mismatching, then similar issues might occur. For more information please see this blog post.
In case if your Host and Viewer are not of the same version, you can update them via the Self-Update feature. Alternatively, the latest version 7.0.0.3 of Remote Utilities is available for download on this page.

Hope that helps.

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