Community

portable viewer saving .rdp files in C:\Users\user01\AppData\Roaming\R

Links used in this discussion

asdffdsa, User (Posts: 60)

May 13, 2021 12:43:38 pm EDT

hello and thanks,

i am using the portable version of viewer 7.0.2.0.
the .rdp file was saved in

C:\Users\user01\AppData\Roaming\Remote Utilities Files\rdp_connections

instead of the subfolder

rdp_connections

Pauline, Support (Posts: 2886)

May 13, 2021 2:15:50 pm EDT

Hello,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue - rdp connections are saved in the respective "rdp_connections" subfolder in the Portable Viewer's folder. Could you please let us know where do you store your Portable Viewer, e.g. if it's just a folder on your computer or USB drive?

Looking forward to your reply.

asdffdsa, User (Posts: 60)

May 13, 2021 2:45:21 pm EDT

Support level: Starter

thanks,
please see the image

note: in the past, i use the full install of the viewer. yesterday, i uninstalled that and switched to the portable version

$portable viewer saving .rdp files in C:\Users\user01\AppData\Roaming\R - 13 May 2021 02:44:59$

Edited:asdffdsa - May 13, 2021 2:47:11 pm EDT

Pauline, Support (Posts: 2886)

May 13, 2021 3:55:50 pm EDT

Hello,

Thank you for the clarification.

Could you please also let me know if when uninstalling Viewer, have you simply deleted it from Windows "Apps and features" menu or have you performed a complete uninstallation as described here?

Looking forward to your reply.

asdffdsa, User (Posts: 60)

May 13, 2021 4:14:43 pm EDT

Support level: Starter

i uninstallted the software, as it normal, using control panel program and features.
really no reason to suggest the need for more by suggesting this https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#Uninstalling_Viewer

but just now i followed the steps for removing the viewer.
including the deletion of folder C:\Users\user01\AppData\Roaming\Remote Utilities Files

then i start the portable version, running C:\data\c\remote.utilities\ru.viewer.portable\rutview.exe
$portable viewer saving .rdp files in C:\Users\user01\AppData\Roaming\R - 13 May 2021 04:15:01$
for some reason rut RE-CREATES the folder C:\Users\user01\AppData\Roaming\Remote Utilities Files and then rut creates a file named config_4.xml
and when i exit rut, rut creates MORE NEW files in that folder.

$portable viewer saving .rdp files in C:\Users\user01\AppData\Roaming\R - 13 May 2021 04:16:05$

Edited:asdffdsa - May 13, 2021 4:16:50 pm EDT

Pauline, Support (Posts: 2886)

May 13, 2021 4:58:19 pm EDT

Hello,

Thank you for the clarification.

I will forward this issue to our developers along with the provided details and will ask them to look into it in case if we can identify what might be causing the issue. Sorry for the inconvenience.

I'll get back to you with an update on the issue shortly.

asdffdsa, User (Posts: 60)

May 13, 2021 5:35:43 pm EDT

Support level: Starter

now when i start rut, all my connections are missing?????
i am not able to remote into any host!

asdffdsa, User (Posts: 60)

May 13, 2021 6:18:09 pm EDT

Support level: Starter

more testing,
if i copy config_4.xml and connections_4.xml from C:\data\c\remote.utilities\ru.viewer.portable
to C:\Users\user01\AppData\Roaming\Remote Utilities Files
then when i run C:\data\c\remote.utilities\ru.viewer.portable\rutview.exe, i see all my connections

but if i do not copy those files, run will create NEW versions of those two files.
so it is clear that rut, running from

C:\data\c\remote.utilities\ru.viewer.portable

, is using settings from

C:\Users\user01\AppData\Roaming\Remote Utilities Files

also, using spaces for paths is lame, please use paths that do no use spaces such as

\user01\AppData\Roaming\RemoteUtilitiesFiles

Edited:asdffdsa - May 13, 2021 6:23:31 pm EDT

asdffdsa, User (Posts: 60)

May 13, 2021 6:28:14 pm EDT

Support level: Starter

if i copy
C:\data\c\remote.utilities\ru.viewer.portable\config_4.xml
C:\data\c\remote.utilities\ru.viewer.portable\connections_4.xml
to
C:\Users\user01\AppData\Roaming\Remote Utilities Files

then i can see my connections

Pauline, Support (Posts: 2886)

May 14, 2021 10:07:32 am EDT

Hello,

Thank you for your patience and additional information.

I've checked on the issue with our developers - the issue might be occurring if the file license.txt was somehow removed from the Portable Viewer's folder. Could you please double-check if the license.txt file is present in your Portable Viewer folder? In case if you cannot locate the file license.txt in the Portable Viewer folder and it was somehow removed - please try unzipping the .zip archive with Portable Viewer to your computer once again (you can unzip it to another directory on your machine or simply delete the previous folder) and see if this helps to resolve the issue.
In case if you need to re-download Portable Viewer, its latest version 7.0.2.0 is available on this page.

Hope that helps.

Submit a reply

^* Website time zone: America/New_York (UTC -5)