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Hello Maro,

Thank you for your message.

Is it possible to configure the host for 2 Internet IDs, the usual default and an additional one for the RU server I'm trying to get to work?

Unfortunately, each Host can only have one Internet-ID code assigned to it and can only use either our default server or self-hosted RU Server as its relay server at any given time (i.e. it's not possible to use both servers at the same time). However, you can use Host with its own Internet-ID code with our public server as a relay and as the additional Host in this case, simply use Agent instead - it can have a separate Internet-ID code and use your custom RU Server as its relay. However, please note that Host and Agent still cannot run on a machine simultaneously.

Is it possible to install both the RU server and the host on the same PC?

Yes, of course, Host and RU Server can be installed on the same machine as they do not conflict with each other and can run simultaneously.

What is a good port number to configure for my RU server that is not likely to be blocked? What is a good port number to configure for my RU server that is not likely to be blocked?

Unfortunately, we cannot suggest a specific port number as each configuration might have their own ports blocked or used by some other software. The default ports used by Remote Utilities for Internet-ID connections are 5655 and 443. Since you can set up any port as your communication port for the RU Server, you can sel ect any available port (i.e. one of the opened ports that are not used by other software). You can check the list of available ports by running the Windows Command Prompt and typing in the netstat -a command. Here's also a relevant guide on checking available ports that might be useful.

So another question is, can we troubleshoot if the hotel's firewall is blocking the default port 5655 or perhaps your IP address, or some other thing?

This can usually be checked by examining the log files to see if there are any error entries on either side of the connection that might be causing the issue. I've checked the previous thread and noticed that you've already provided the log files with socket error entries that were occurring when connecting in the hotel's network. The fastest way in this case might be to simply refer to the hotel's IT department or network administrator, as they might be blocking specific ports or access to our servers, which might be the case since you cannot connect to any Host fr om Viewer in this specific network only. Unfortunately, according to our Support Policy, we cannot assist in resolving network administration issues. Sorry for the inconvenience.

Hope that helps.