Hello Mike,
Thank you for your message.
Could you please double-check if the port
4934 is set up on both the remote Host's side and the Viewer's side as well? On the Host's side please make sure that the port 4934 is set up in the
Host Settings -> Port tab as this is the port used for Direct connection.
On the Viewer's side please navigate to the
Connection Properties -> Network tab and make sure that the port 4934 is listed as a Host's port as well.
Last but not least, please make sure that the same port 4934 is opened on the Host machine and is not used by other software.
In case if all of the above already applies but you still cannot connect to the remote Host please feel free to send us the Host logs from the machine that you cannot connect to. You can locate the Host log files in the following folder:
C:\Program Files (x86)\Remote Utilities - Host\Logs\.
You can send the log files to
support@remoteutilities.com. Please do not post the log files on the forum as they're considered to contain personal information.
Looking forward to your reply.
