Community


App keeps randomly crashing

Support level: Free or trial
I got the following error while using it. Please advise me on the appropriate course of action. It's been like this for a while and frankly using this application has become rather painful.



-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               Remote Utilities Viewer [59879]
Path:                  /Applications/Remote Utilities Viewer.app/Contents/MacOS/Remote Utilities Viewer
Identifier:            com.remoteutilities.Remote-Utilities-Viewer
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2025-03-16 18:27:08.1185 -0400
OS Version:            macOS 13.7.2 (22H313)
Report Version:        12
Bridge OS Version:     3.0 (14Y910)
Anonymous UUID:        820A3729-9D7F-FEE2-885D-D706E0D86ABC

Sleep/Wake UUID:       C3E6CCB0-FF47-4149-802A-6ED096E61E4C

Time Awake Since Boot: 340000 seconds
Time Since Wake:       2106 seconds

System Integrity Protection: enabled

Crashed Thread:        9  TCommandProcessorThread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       UNKNOWN_0xD at 0x0000000000000000
Exception Codes:       0x000000000000000d, 0x0000000000000000

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [59879]

VM Region Info: 0 is not in any region.  Bytes before following region: 4519108608
     REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
     UNUSED SPACE AT START
--->  
     __TEXT                      10d5c2000-10eab4000    [ 20.9M] r-x/r-x SM=COW ...lities Viewer

Thread 0::  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib            0x7ff80fe95552 mach_msg2_trap + 10
1   libsystem_kernel.dylib            0x7ff80fea36cd mach_msg2_internal + 78
2   libsystem_kernel.dylib            0x7ff80fe9c584 mach_msg_overwrite + 692
3   libsystem_kernel.dylib            0x7ff80fe9583a mach_msg + 19
4   CoreFoundation                    0x7ff80ffaffdf __CFRunLoopServiceMachPort + 145
5   CoreFoundation                    0x7ff80ffaea60 __CFRunLoopRun + 1365
6   CoreFoundation                    0x7ff80ffadea1 CFRunLoopRunSpecific + 560
7   HIToolbox                        0x7ff819a39f3d RunCurrentEventLoopInMode + 292
8   HIToolbox                        0x7ff819a39d4e ReceiveNextEventCommon + 657
9   HIToolbox                        0x7ff819a39aa8 _BlockUntilNextEventMatchingListInModeWithFilter + 64
10  AppKit                            0x7ff81304bd08 _DPSNextEvent + 858
11  AppKit                            0x7ff81304abb2 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
12  AppKit                            0x7ff81303d227 -[NSApplication run] + 586
13  Remote Utilities Viewer             0x10d763f54 QCocoaEventDispatcher::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 2132
14  Remote Utilities Viewer             0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
15  Remote Utilities Viewer             0x10e514d83 QCoreApplication::exec() + 131
16  Remote Utilities Viewer             0x10d6498ba main + 490
17  dyld                              0x7ff80fb79418 start + 1896

Thread 1:: Qt bearer thread
0   libsystem_kernel.dylib            0x7ff80fe9c242 poll + 10
1   Remote Utilities Viewer             0x10e552033 qt_safe_poll(pollfd*, unsigned int, timespec const*) + 211
2   Remote Utilities Viewer             0x10e5534ef QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 815
3   Remote Utilities Viewer             0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
4   Remote Utilities Viewer             0x10e3be5fb QThread::exec() + 139
5   Remote Utilities Viewer             0x10e3bf1e3 QThreadPrivate::start(void*) + 275
6   libsystem_pthread.dylib          0x7ff80fed41d3 _pthread_start + 125
7   libsystem_pthread.dylib          0x7ff80fecfbd3 thread_start + 15

Thread 2:: QNetworkAccessManager thread
0   libsystem_kernel.dylib            0x7ff80fe9c242 poll + 10
1   Remote Utilities Viewer             0x10e551fad qt_safe_poll(pollfd*, unsigned int, timespec const*) + 77
2   Remote Utilities Viewer             0x10e5534ef QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 815
3   Remote Utilities Viewer             0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
4   Remote Utilities Viewer             0x10e3be5fb QThread::exec() + 139
5   Remote Utilities Viewer             0x10e3bf1e3 QThreadPrivate::start(void*) + 275
6   libsystem_pthread.dylib          0x7ff80fed41d3 _pthread_start + 125
7   libsystem_pthread.dylib          0x7ff80fecfbd3 thread_start + 15

Thread 3:: com.apple.NSEventThread
0   libsystem_kernel.dylib            0x7ff80fe95552 mach_msg2_trap + 10
1   libsystem_kernel.dylib            0x7ff80fea36cd mach_msg2_internal + 78
2   libsystem_kernel.dylib            0x7ff80fe9c584 mach_msg_overwrite + 692
3   libsystem_kernel.dylib            0x7ff80fe9583a mach_msg + 19
4   CoreFoundation                    0x7ff80ffaffdf __CFRunLoopServiceMachPort + 145
5   CoreFoundation                    0x7ff80ffaea60 __CFRunLoopRun + 1365
6   CoreFoundation                    0x7ff80ffadea1 CFRunLoopRunSpecific + 560
7   AppKit                            0x7ff8131abf55 _NSEventThread + 132
8   libsystem_pthread.dylib          0x7ff80fed41d3 _pthread_start + 125
9   libsystem_pthread.dylib          0x7ff80fecfbd3 thread_start + 15

Thread 4:: TRenderThread
0   libsystem_kernel.dylib            0x7ff80fe97f5e __semwait_signal + 10
1   libsystem_c.dylib                0x7ff80fd8a585 nanosleep + 196
2   Remote Utilities Viewer             0x10e551a9b qt_nanosleep(timespec) + 43
3   Remote Utilities Viewer             0x10d65c2e2 TRenderThread::run() + 1314
4   Remote Utilities Viewer             0x10e3bf1e3 QThreadPrivate::start(void*) + 275
5   libsystem_pthread.dylib          0x7ff80fed41d3 _pthread_start + 125
6   libsystem_pthread.dylib          0x7ff80fecfbd3 thread_start + 15

Thread 5:: TTCPSocket
0   libsystem_kernel.dylib            0x7ff80fe9c242 poll + 10
1   Remote Utilities Viewer             0x10e551fad qt_safe_poll(pollfd*, unsigned int, timespec const*) + 77
2   Remote Utilities Viewer             0x10e5534ef QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 815
3   Remote Utilities Viewer             0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
4   Remote Utilities Viewer             0x10e3be5fb QThread::exec() + 139
5   Remote Utilities Viewer             0x10d6015d0 TTCPSocket::run() + 896
6   Remote Utilities Viewer             0x10e3bf1e3 QThreadPrivate::start(void*) + 275
7   libsystem_pthread.dylib          0x7ff80fed41d3 _pthread_start + 125
8   libsystem_pthread.dylib          0x7ff80fecfbd3 thread_start + 15

Thread 6:: TRenderInputThread
0   libsystem_kernel.dylib            0x7ff80fe9808e __psynch_cvwait + 10
1   libsystem_pthread.dylib          0x7ff80fed4758 _pthread_cond_wait + 1242
2   Remote Utilities Viewer             0x10e3c5c9c QWaitConditionPrivate::wait_relative(QDeadlineTimer) + 300
3   Remote Utilities Viewer             0x10e3c5ade QWaitConditionPrivate::wait(QDeadlineTimer) + 94
4   Remote Utilities Viewer             0x10e3c5a33 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 83
5   Remote Utilities Viewer             0x10e3c2b00 QSemaphore::tryAcquire(int, int) + 144
6   Remote Utilities Viewer             0x10d5e5691 TMySocketBase::readData(long long, QByteArray&) + 321
7   Remote Utilities Viewer             0x10d5e57da TMySocketBase::readInt32(int&, bool) + 42
8   Remote Utilities Viewer             0x10d65cde8 TRenderInputThread::run() + 136
9   Remote Utilities Viewer             0x10e3bf1e3 QThreadPrivate::start(void*) + 275
10  libsystem_pthread.dylib          0x7ff80fed41d3 _pthread_start + 125
11  libsystem_pthread.dylib          0x7ff80fecfbd3 thread_start + 15

Thread 7:: TRenderOutputThread
0   libsystem_kernel.dylib            0x7ff80fe97f5e __semwait_signal + 10
1   libsystem_c.dylib                0x7ff80fd8a585 nanosleep + 196
2   Remote Utilities Viewer             0x10e551a9b qt_nanosleep(timespec) + 43
3   Remote Utilities Viewer             0x10d65e112 TRenderOutputThread::run() + 2162
4   Remote Utilities Viewer             0x10e3bf1e3 QThreadPrivate::start(void*) + 275
5   libsystem_pthread.dylib          0x7ff80fed41d3 _pthread_start + 125
6   libsystem_pthread.dylib          0x7ff80fecfbd3 thread_start + 15

Thread 8:
0   libsystem_pthread.dylib          0x7ff80fecfbb0 start_wqthread + 0

Thread 9 Crashed:: TCommandProcessorThread
0   Remote Utilities Viewer             0x10d5e5ab8 TMySocketBase::writeInt32(int, bool) + 72
1   Remote Utilities Viewer             0x10d61b19b TCommandProcessorThread::run() + 363
2   Remote Utilities Viewer             0x10e3bf1e3 QThreadPrivate::start(void*) + 275
3   libsystem_pthread.dylib          0x7ff80fed41d3 _pthread_start + 125
4   libsystem_pthread.dylib          0x7ff80fecfbd3 thread_start + 15

Thread 10:: Thread (pooled)
0   libsystem_kernel.dylib            0x7ff80fe9808e __psynch_cvwait + 10
1   libsystem_pthread.dylib          0x7ff80fed4758 _pthread_cond_wait + 1242
2   Remote Utilities Viewer             0x10e3c5c9c QWaitConditionPrivate::wait_relative(QDeadlineTimer) + 300
3   Remote Utilities Viewer             0x10e3c5ade QWaitConditionPrivate::wait(QDeadlineTimer) + 94
4   Remote Utilities Viewer             0x10e3c5a33 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 83
5   Remote Utilities Viewer             0x10e3c2f2d QThreadPoolThread::run() + 973
6   Remote Utilities Viewer             0x10e3bf1e3 QThreadPrivate::start(void*) + 275
7   libsystem_pthread.dylib          0x7ff80fed41d3 _pthread_start + 125
8   libsystem_pthread.dylib          0x7ff80fecfbd3 thread_start + 15

Thread 11:: TTCPSocket
0   libsystem_kernel.dylib            0x7ff80fe9c242 poll + 10
1   Remote Utilities Viewer             0x10e551fad qt_safe_poll(pollfd*, unsigned int, timespec const*) + 77
2   Remote Utilities Viewer             0x10e5534ef QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 815
3   Remote Utilities Viewer             0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
4   Remote Utilities Viewer             0x10e3be5fb QThread::exec() + 139
5   Remote Utilities Viewer             0x10d6015d0 TTCPSocket::run() + 896
6   Remote Utilities Viewer             0x10e3bf1e3 QThreadPrivate::start(void*) + 275
7   libsystem_pthread.dylib          0x7ff80fed41d3 _pthread_start + 125
8   libsystem_pthread.dylib          0x7ff80fecfbd3 thread_start + 15


Thread 9 crashed with X86 Thread State (64-bit):
 rax: 0x0000e9cbe9532ec0  rbx: 0x0000600000fe2ec0  rcx: 0x0000000000000002  rdx: 0x0000000000000000
 rdi: 0x0000600000fe2ec0  rsi: 0x0000700004e30ed0  rbp: 0x0000700004e30ee0  rsp: 0x0000700004e30ec0
  r8: 0x0000000000000004   r9: 0x0000600003aea2e0  r10: 0x0000000000000020  r11: 0xffffeffffea583f4
 r12: 0x0000000000fe2e01  r13: 0x00000000000111e8  r14: 0x0000600000fe2ec0  r15: 0x00007fc9dcf2ecb0
 rip: 0x000000010d5e5ab8  rfl: 0x0000000000010202  cr2: 0x0000000000000000
 
Logical CPU:     6
Error Code:      0x00000000
Trap Number:     13

Thread 9 instruction stream:
 00 00 00 31 c9 45 31 c0-e8 6b 51 f3 00 b0 01 e9  ...1.E1..kQ.....
 27 ff ff ff 0f 1f 40 00-55 48 89 e5 53 48 83 ec  '.....@.UH..SH..
 18 48 89 fb 89 f0 0f c8-85 d2 0f 44 c6 89 45 e4  .H.........D..E.
 48 8d 7d e8 48 8d 75 e4-ba 04 00 00 00 e8 76 0d  H.}.H.u.......v.
 e3 00 48 8b 45 e8 48 89-45 f0 8b 08 ff c1 83 f9  ..H.E.H.E.......
 02 72 03 f0 ff 00 48 8b-03 48 8d 75 f0 48 89 df  .r....H..H.u.H..
[ff]90 a8 00 00 00 89 c3-48 8b 7d f0 8b 07 83 f8 ........H.}..... <==
 ff 74 1c 85 c0 74 09 f0-ff 0f 75 13 48 8b 7d f0  .t...t....u.H.}.
 be 01 00 00 00 ba 08 00-00 00 e8 69 05 de 00 48  ...........i...H
 8b 7d e8 8b 07 83 f8 ff-74 1c 85 c0 74 09 f0 ff  .}......t...t...
 0f 75 13 48 8b 7d e8 be-01 00 00 00 ba 08 00 00  .u.H.}..........
 00 e8 42 05 de 00 89 d8-48 83 c4 18 5b 5d c3 48  ..B.....H...[].H

Binary Images:
      0x10d5c2000 -        0x10eab3fff com.remoteutilities.Remote-Utilities-Viewer (*) <ac5e89d6-a643-3041-8d47-152e8748eb6a> /Applications/Remote Utilities Viewer.app/Contents/MacOS/Remote Utilities Viewer
      0x11366b000 -        0x11367afff libobjc-trampolines.dylib (*) <36a3bfbf-d3b0-3617-bc40-e0d8a668d1fe> /usr/lib/libobjc-trampolines.dylib
   0x7ff80fe94000 -     0x7ff80fecdfff libsystem_kernel.dylib (*) <91f164d1-a55f-34cf-b2a4-bd515a4994d1> /usr/lib/system/libsystem_kernel.dylib
   0x7ff80ff33000 -     0x7ff8103cffef com.apple.CoreFoundation (6.9) <7b6e03ad-3416-38a7-838c-36f8bfdc347d> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
   0x7ff819a0b000 -     0x7ff819d02ff9 com.apple.HIToolbox (2.1.1) <a798e4be-2bf2-35dc-9d38-1d4521cf926e> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
   0x7ff81300e000 -     0x7ff814016fff com.apple.AppKit (6.9) <de04edf4-6f62-37d2-8258-699813e39616> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
   0x7ff80fb73000 -     0x7ff80fc0b3af dyld (*) <a2d7bce4-9fd8-3758-a856-5a7881819275> /usr/lib/dyld
   0x7ff80fece000 -     0x7ff80fed9fff libsystem_pthread.dylib (*) <51a43b06-feb4-3836-9e4f-21b69bb13726> /usr/lib/system/libsystem_pthread.dylib
   0x7ff80fd7b000 -     0x7ff80fe02ff7 libsystem_c.dylib (*) <77738df4-82b8-3690-937e-cc1d4981a630> /usr/lib/system/libsystem_c.dylib

External Modification Summary:
 Calls made by other processes targeting this process:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0
 Calls made by this process:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0
 Calls made by all processes on this machine:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=452.6M resident=0K(0%) swapped_out_or_unallocated=452.6M(100%)
Writable regions: Total=655.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=655.9M(100%)

                               VIRTUAL   REGION
REGION TYPE                        SIZE    COUNT (non-coalesced)
===========                     =======  =======
Accelerate framework               128K        1
Activity Tracing                   256K        1
CG backing stores                 2528K        4
CG image                            72K        5
ColorSync                          260K       29
CoreAnimation                       84K        9
CoreGraphics                        12K        2
CoreUI image data                 1224K        9
Foundation                          16K        1
Kernel Alloc Once                    8K        1
MALLOC                           255.1M       69
MALLOC guard page                   32K        8
MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)
STACK GUARD                       56.0M       12
Stack                             13.6M       12
VM_ALLOCATE                         64K       14
__CTF                               824        1
__DATA                            18.9M      336
__DATA_CONST                      14.5M      202
__DATA_DIRTY                       657K      111
__FONT_DATA                        2352        1
__LINKEDIT                       175.8M        4
__OBJC_RO                         66.3M        1
__OBJC_RW                         2013K        2
__TEXT                           276.7M      358
dyld private memory                260K        2
mapped file                      184.0M       29
shared memory                     1308K       21
===========                     =======  =======
TOTAL                              1.4G     1246
TOTAL, minus reserved VM space     1.0G     1246



-----------
Full Report
-----------

{"app_name":"Remote Utilities Viewer","timestamp":"2025-03-16 18:27:08.00 -0400","app_version":"","slice_uuid":"ac5e89d6-a643-3041-8d47-152e8748eb6a","build_version":"","platform":1,"bundleID":"com.remoteutilities.Remote-Utilities-Viewer","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.7.2 (22H313)","roots_installed":0,"name":"Remote Utilities Viewer","incident_id":"F2DFDEED-E2C2-4BF0-B35C-F62279A7769B"}
{
 "uptime" : 340000,
 "procRole" : "Background",
 "version" : 2,
 "userID" : 501,
 "deployVersion" : 210,
 "modelCode" : "MacBookPro14,3",
 "coalitionID" : 1444,
 "osVersion" : {
   "train" : "macOS 13.7.2",
   "build" : "22H313",
   "releaseType" : "User"
 },
 "captureTime" : "2025-03-16 18:27:08.1185 -0400",
 "incident" : "F2DFDEED-E2C2-4BF0-B35C-F62279A7769B",
 "pid" : 59879,
 "cpuType" : "X86-64",
 "roots_installed" : 0,
 "bug_type" : "309",
 "procLaunch" : "2025-03-16 18:16:16.0646 -0400",
 "procStartAbsTime" : 342176423488332,
 "procExitAbsTime" : 342828498112687,
 "procName" : "Remote Utilities Viewer",
 "procPath" : "\/Applications\/Remote Utilities Viewer.app\/Contents\/MacOS\/Remote Utilities Viewer",
 "bundleInfo" : {"CFBundleIdentifier":"com.remoteutilities.Remote-Utilities-Viewer"},
 "storeInfo" : {"deviceIdentifierForVendor":"F4168252-705F-57E7-98B9-CD73E85FACEE","thirdParty":true},
 "parentProc" : "launchd",
 "parentPid" : 1,
 "coalitionName" : "com.remoteutilities.Remote-Utilities-Viewer",
 "crashReporterKey" : "820A3729-9D7F-FEE2-885D-D706E0D86ABC",
 "codeSigningID" : "com.remoteutilities.Remote-Utilities-Viewer",
 "codeSigningTeamID" : "9AQ436APS4",
 "codeSigningFlags" : 570503953,
 "codeSigningValidationCategory" : 6,
 "codeSigningTrustLevel" : 0,
 "wakeTime" : 2106,
 "bridgeVersion" : {"build":"14Y910","train":"3.0"},
 "sleepWakeUUID" : "C3E6CCB0-FF47-4149-802A-6ED096E61E4C",
 "sip" : "enabled",
 "vmRegionInfo" : "0 is not in any region.  Bytes before following region: 4519108608\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 10d5c2000-10eab4000 [ 20.9M] r-x\/r-x SM=COW ...lities Viewer",
 "exception" : {"codes":"0x000000000000000d, 0x0000000000000000","rawCodes":[13,0],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"UNKNOWN_0xD at 0x0000000000000000"},
 "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":59879},
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Hello Rajini,

Thank you for your message.

Could you please verify what version of Remote Utilities for Mac you’re currently using?

Looking forward to your reply.

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