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FR: Notifications

Asher Cerka, User (Posts: 5)

Jul 27, 2015 4:06:13 pm EDT

It would be nice to have both A: Server-side alerts via email when a host connects for those of us who host our own RU servers, and B: the ability to have the viewer monitor for the availability of a client and pop up an alert when a host is available. Sometimes I'm trying to do deployments to several PCs at a time or need to monitor for availability for other reasons and being able to know when PCs I'm looking for are available would be a tremendous asset.

Conrad Sallian, Support (Posts: 3074)

Jul 27, 2015 5:13:21 pm EDT

Hello Asher,

Thank you for your message.

Both these options can only be possible with RU Server rather than with our default (corporate) server, for obvious reasons. We'll take a look at your suggestions and see if we can implement them in subsequent releases.

Asher Cerka, User (Posts: 5)

Jul 28, 2015 9:02:10 am EDT

Support level: Pro

I figured at least the server emails on connection would require the setup of an RU server (which we already have), and while it's theoretically possible for the viewer to monitor for when a client becomes available on the default server I understand why you may be reluctant to implement such a feature as it would increase the amount of traffic that the default server would have to handle.

Conrad Sallian, Support (Posts: 3074)

Jul 29, 2015 10:06:43 am EDT

Well, that's not exactly the reason, although we you are probably right - a more general assumption is that we try to keep our default hosted service as simple as possible. You know, the more moving parts a system has, the more it is prone to errors and malfunction.

Whereas with RU Server we can experiment and add more advanced features. By the way, using e-mail for what you described is probably overkill. If both Host and View keep connection with the RU Server alive a notification (or a desktop alert) could appear right in the Viewer. So we'll give it a thought and adjust our plans regarding the RU Server roadmap accordingly.

Asher Cerka, User (Posts: 5)

Jul 30, 2015 8:18:13 am EDT

Support level: Pro

While the in-viewer notifications would be nice, some ability to send alerts outside of the viewer is incredibly useful. In my organization, I am our IT department and handle multiple sites. While I am behind my desk probably 70% of the time, I'm staring at RU only a fraction of that time and may not even have my computer up if I'm at another site say diagnosing a network issue. Missing windows when a computer gets turned on because I'm out at another site has been a substantial issue.

Conrad Sallian, Support (Posts: 3074)

Jul 30, 2015 12:54:14 pm EDT

Hi Asher,

Sure. We'll keep that in mind. I added this as a suggestion to our feature tracking system.

Thank you.

iampedro, User (Posts: 38)

Aug 03, 2015 9:58:52 am EDT

I would like a popup if a computer come back online that pup's up in the task bar if it is available yes. I like that suggestion..

Conrad Sallian, Support (Posts: 3074)

Aug 03, 2015 1:49:17 pm EDT

iampedro wrote:
I would like a popup if a computer come back online that pup's up in the task bar if it is available yes. I like that suggestion..

Noted, thanks!

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