Community

keep getting logged out of forum

asdffdsa, User (Posts: 60)

Jan 01, 2020 5:46:48 pm EST

hello,
i keep geting logged out of the forum after a short period of time.
is this a bug in the forum software or what?

very frustrating,

thanks,
david

Conrad Sallian, Support (Posts: 3074)

Jan 01, 2020 6:00:13 pm EST

Hello David,

You shouldn't be logged out from the site. Perhaps, it's something with the cookies in your browser. Make sure that you allow cookies from *.remoteutilities.com to be stored on your computer.

asdffdsa, User (Posts: 60)

Jan 02, 2020 11:19:18 am EST

Support level: Starter

hello,
i am still getting logged out.
at first, i thought that perhaps my firefox ad blockers might be causing a problem but i am always logged into 8+ websites 24x7. some sites do auto-log out users after a period of inactivity.
so i disabled all blockers for your website and i still get auto-logged out.
then i tried microsoft edge, which has no blockers or addons, and i am still getting auto-logged out.
thanks

Conrad Sallian, Support (Posts: 3074)

Jan 03, 2020 10:45:15 am EST

Hello David,

There weren't any other reports but still I've forwarded your request to our webmaster to double-check if there is something on our end that might be causing this.

Thanks.

Conrad Sallian, Support (Posts: 3074)

Jan 03, 2020 11:26:50 am EST

David,

Also , please make sure that you enable "Remember me on this computer" check box when you log in.

asdffdsa, User (Posts: 60)

Jan 03, 2020 2:40:22 pm EST

Support level: Starter

normally, i never enable 'remember me' but on this forum it seems to be working.
but that is not important.

more importantly, i posted to the forum and opened a ticket about RU modifying the .rdp before connection.
please, can you help me with that post and ticket but for so far no repsonse?
thanks

thanks,

Conrad Sallian, Support (Posts: 3074)

Jan 04, 2020 4:35:10 pm EST

Hi David,

normally, i never enable 'remember me' but on this forum it seems to be working.

Good, thanks.

more importantly, i posted to the forum and opened a ticket about RU modifying the .rdp before connection.

Yes, I sent you a reply via the tickets.

Submit a reply

^* Website time zone: America/New_York (UTC -5)