Community

tried to get the free license in the web, but no license get

Links used in this discussion

c l, User (Posts: 2)

May 10, 2019 4:31:30 am EDT

I have tried to get the free license in the web, The web will output - Successfully Generated
And then I have tried to check the e-mail. I cannot receive any relate the license e-mail.
Could you mind to tell me, what is my next step to get the license?

Conrad Sallian, Support (Posts: 3074)

May 10, 2019 11:45:47 am EDT

Hello,

Thank you for your message.

Perhaps, an email from our mail server couldn't reach you for some reasons. Please, check your email provider, spam folder or try using a different email address.

We double checked now that our free license generator form works , but if the problem still persists for you please let us know.

c l, User (Posts: 2)

May 10, 2019 12:52:07 pm EDT

Support level: Free or trial

I have tried double checked the e-mail (include the spam folder) and reapply the license again.
l also cannot get the license e-mail. The problem still persists again.
Could you mind to leave one free license e-mail to me?

Pauline, Support (Posts: 2886)

May 13, 2019 8:35:27 am EDT

Hello,

Thank you for your message.

Please clarify what email address did you use? We will check why the license key wasn't sent to your email.
You can send your email address to support@remoteutilities.com if it would be more convenient.

Also, could you please clarify if you tried using another email address?

Looking forward to your reply.

Alexis Beukes, User (Posts: 1)

Jul 01, 2019 7:34:03 am EDT

Support level: Free or trial

Helo

Im trying to create a free License on my pc, I receive the email and everything but when I copy & past it im getting the following message " Invalid registration key" , I did try it 5 times now and everytime the sam problem. The trail version was working 100%.

Looking forward to your reply.

Pauline, Support (Posts: 2886)

Jul 01, 2019 10:11:39 am EDT

Hello Alexis,

Thank you for your message.

Please try referring to this Knowledge Base article: https://www.remoteutilities.com/support/kb/invalid-registration-key-when-registering-remote-utilities/.

Hope that helps.

Submit a reply

^* Website time zone: America/New_York (UTC -5)